Overpayments

Since 2001 til present i have been paying back overpayments of child and working ax credits i have been honest with them even added a couple thousand incase overtime when i came out work to have my child i toldthem when i found new job i told them i was back at work oh we dont want to know that yet which thought strange so rang back few days later been trying to complain every now and then i have no advisor or anything i owed them over 10,000 quid how dont know still got ove 4k think left to pay but how can this be my fault when told them everything and now cant complain about it they dont want to know 
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