Being asked for balance of a hol when I'm already owed £ from cancelled hol with same firm

kuepper

My Olympic holidays trip in May was cancelled and in lieu of full repayment I offered to use what I was owed to pay the balance of another holiday I'd booked with them for September and just be refunded the excess. They agreed but 3 weeks later i'm still being badgered with reminders to pay the balance of hol no. 2 which is due next week and my emails are not being answered and phoning is frustratingly futile. I'm wondering should I write to them rescinding my offer and just pay the balance so I'm not in breach of t&c then claim my original cancelled holiday money through my credit card?

Westin

Just keep trying to contact them. 

https://www.olympicholidays.com/contact-us/

I suspect just an administrative oversight and your previous payment not linked to your new booking.  Only Olympic Holiday can sort this.

kuepper

Sorted now

mattyprice4004

kuepper said:

Sorted now

It'd be polite to elaborate to help others in the same situation when you received help yourself.