Green Network - Ofgem agreed tariff

Annll

I received my final GNE bill today but the tariffs bear no resemblance to those I agreed.  Also I'm trying to check the tariffs agreed between Ofgem and EDF I have checked emails etc but cant find them, can anyone point me in the right direct.   I spoke to EDF this morning but they weren't much help!  Thanks

QrizB

The GNE tariff should be the one you were on, the EDF tariff should be the one they advised you of.

Exactly what is different?

Annll

I have spoken with the team handling the GNE final account billing queries who are looking into the incorrect tariffs charged. Also talking to the EDF team who are looking into the EDF portion of the bill (31/1/21 - 29/3/21) again the incorrect tariffs have been charged and being looked into.     Admittedly I may have created an issue by cancelling my DD to GNE on hearing that they had gone 'bust' but I was only protecting my own interests.  On transfer my account was not transferred as DD but Cash/Cheque which generates a higher tariff, again this is being looked in to by EDF.       Everything aside I would suggest that you check your final GNE statement very carefully.

Inigo_Montoya

Annll said:

I have spoken with the team handling the GNE final account billing queries who are looking into the incorrect tariffs charged. Also talking to the EDF team who are looking into the EDF portion of the bill (31/1/21 - 29/3/21) again the incorrect tariffs have been charged and being looked into.     Admittedly I may have created an issue by cancelling my DD to GNE on hearing that they had gone 'bust' but I was only protecting my own interests.  On transfer my account was not transferred as DD but Cash/Cheque which generates a higher tariff, again this is being looked in to by EDF.       Everything aside I would suggest that you check your final GNE statement very carefully.

I kept my GNE DD in place up until they closed down the GNE website at the end of April

As my transfer (which was probably one of the very last ones) did not take place till May 26th I also ended up on the non DD EDF tariff

I will defnately be raising a complaint about any non DD tariff billing by both GNE & EDF

Its not reasonable to expect a customer to leave the GNE DD in place after GNE shut down their website & then be penalised for this with a more expensive tariff