Fluid balance transfer scam (just to get new customers?)

lanarkshire

Has anyone actually been able to balance transfer to Fluid 0% card?

We used MSE link to sign up, but mysteriously unable to balance transfer with Fluid claiming "address mis-match".

However 3 colleagues have now had same made-up address mismatch error despite all 4 of us checking old credit card and new card address are letter for letter the exact same.
Online chat fobs you off saying nothing they can do.  They refuse to process it manually over the phone.

Can someone at MSE investigate if this offer on the MSE website of 0% balance transfer is actually just a scam for Fluid to get new customers??

ThisnotThat

Doesn't seem like a very good scam.

Suck them in with a balance transfer offer that they can't actually use?  And refuse to offer help when contacted?  Not a very good impression to give to new customers, is it?

[Deleted User]

As with all 'scams', it's not a scam.

lanarkshire

Deleted_User said:

As with all 'scams', it's not a scam.

I don't understand this comment. 
Do you mean it like a "feature" of card rather than a dishonest practice?

[Deleted User]

No.

I mean that there are errors, there are mistakes, there are misunderstandings, there are things that people don't understand. But every time someone declares a scam, it's not a scam, as that's a criminal act and end up in the company being closed down. 

It's also not a feature that would be built into a product.

Sandtree

lanarkshire said:

However 3 colleagues have now had same made-up address mismatch error despite all 4 of us checking old credit card and new card address are letter for letter the exact same.

Having had a whole series of long addresses and various transfer type things which require the address to match I've learnt a long time ago its not simply the case of a letter by letter match but a field by field match. So one company holds the "Flat 1" in "flat number" and "5 Beech Avenue" in "Address 1" whereas the other company holds the flat in "Address 1" and the street in "Address 2" when the address is printed they look identical but when they compare at field level they don't match. 

OceanSound

Sandtree said:

lanarkshire said:

However 3 colleagues have now had same made-up address mismatch error despite all 4 of us checking old credit card and new card address are letter for letter the exact same.

Having had a whole series of long addresses and various transfer type things which require the address to match I've learnt a long time ago its not simply the case of a letter by letter match but a field by field match. So one company holds the "Flat 1" in "flat number" and "5 Beech Avenue" in "Address 1" whereas the other company holds the flat in "Address 1" and the street in "Address 2" when the address is printed they look identical but when they compare at field level they don't match. 

I would have thought this is vastly prevented by having customer enter postcode then select house/flat number or name from drop down box.

Although, occasionally a particular flat or house doesn't come up and then you have to enter everything manually.

Sandtree

OceanSound said:
I would have thought this is vastly prevented by having customer enter postcode then select house/flat number or name from drop down box.

Although, occasionally a particular flat or house doesn't come up and then you have to enter everything manually.

It is certainly helps  but by no means eliminates the problem but then these days there is Royal Mail's PAF file isnt the only possible source of address data. Personally still had a lot of issues with addresses that had a "dependent thoroughfare". Plus just because they source the data from the PAF file doesnt mean they use the same data structure to hold it.

northwalesd

OceanSound said:I would have thought this is vastly prevented by having customer enter postcode then select house/flat number or name from drop down box.

Although, occasionally a particular flat or house doesn't come up and then you have to enter everything manually.

I once tried to use a Money Supermarket product/service - entered my postcode, selected my address from the dropdown list displayed and was then presented with a message that my address was too long to fit in their fields.

born_again

OceanSound said:

I would have thought this is vastly prevented by having customer enter postcode then select house/flat number or name from drop down box.

Although, occasionally a particular flat or house doesn't come up and then you have to enter everything manually.

Which would be fine if they all used the same systems.

Which they do not. So @Sandtree hits the nail bang on the head.

All you could do is ask Fluid what the issue is, and how to correct it.

lanarkshire

All you could do is ask Fluid what the issue is, and how to correct it.

Asked Fluid, and they can't help.
Unusual 4 users all have same issue?