Faulty TV from currys

bluemegs

I purchased a LG TV 2 years ago from currys for £399. I had 1 year guarantee on the TV. The TV is now faulty. The screen has turned blue. I asked currys if I can get a refund but they state I'm outside the 1 year guarantee. I did purchase the TV through asda credit card but would I be able to claim under section 75 or charge back. The asda credit card stopped last year 

Browntoa

Have you researched inherent faults for that model ? 

You may need an engineer report to say what is wrong. 

Accidental screen damage would be excluded

[Deleted User]

You don't "claim" under charge back or S75, a charge back is simply instructing your bank to take the funds back off the seller. They will inevitably dispute it and take the cash back as they supplied you with goods (and you'll be out of time for that anyway). S75 makes the bank and the seller equally liable but given the age of the TV you will most likely need to commission an engineer report to prove the device was faulty (you can claim the cost back on a successful S75 request).

Follow the MSE guide to both approaches to take. Even 1 year guarantee isn't a reasonable length of time for any sort of half decent TV

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/

Grumpy_chap

bluemegs said:

I purchased a LG TV 2 years ago from currys for £399. I had 1 year guarantee on the TV. The TV is now faulty. The screen has turned blue. I asked currys if I can get a refund but they state I'm outside the 1 year guarantee. I did purchase the TV through asda credit card but would I be able to claim under section 75 or charge back. The asda credit card stopped last year 

You have had 2 years' use from a £400 TV. 
What do you think the residual value of that TV would be today, even if it was working and you were successful with a claim?
I don't know what grounds you would claim off anyone in this instance.

jay1804

bluemegs said:

I purchased a LG TV 2 years ago from currys for £399. I had 1 year guarantee on the TV. The TV is now faulty. The screen has turned blue. I asked currys if I can get a refund but they state I'm outside the 1 year guarantee. I did purchase the TV through asda credit card but would I be able to claim under section 75 or charge back. The asda credit card stopped last year 

It's worth trying LG, I would expect a TV to last longer than 2 years.

 I purchased a Samsung tv for £549 and after 18 months it died. Samsung didn't want to replace/fix it it, but I stated consumer law, the engineers came out a couple days and fixed it. The tv need a new panel which would have been £399. 

foxy-stoat

Grumpy_chap said:

bluemegs said:

I purchased a LG TV 2 years ago from currys for £399. I had 1 year guarantee on the TV. The TV is now faulty. The screen has turned blue. I asked currys if I can get a refund but they state I'm outside the 1 year guarantee. I did purchase the TV through asda credit card but would I be able to claim under section 75 or charge back. The asda credit card stopped last year 

You have had 2 years' use from a £400 TV. 
What do you think the residual value of that TV would be today, even if it was working and you were successful with a claim?
I don't know what grounds you would claim off anyone in this instance.

Serious, you think 2 years is the life span for a new TV, £400 or £4000.

Sandtree

foxy-stoat said:

Grumpy_chap said:

bluemegs said:

I purchased a LG TV 2 years ago from currys for £399. I had 1 year guarantee on the TV. The TV is now faulty. The screen has turned blue. I asked currys if I can get a refund but they state I'm outside the 1 year guarantee. I did purchase the TV through asda credit card but would I be able to claim under section 75 or charge back. The asda credit card stopped last year 

You have had 2 years' use from a £400 TV. 
What do you think the residual value of that TV would be today, even if it was working and you were successful with a claim?
I don't know what grounds you would claim off anyone in this instance.

Serious, you think 2 years is the life span for a new TV, £400 or £4000.

The problem is the CRA states the refund can be reduced to reflect the use the consumer has had out of the item but the law does not state how this should be calculated.

Some retailers seem to be doing a straight linear depreciation so at 2 years old it'd be a 66% refund others instead say its worth the secondhand value of the item in normal working condition. A quick check on eBay sold items with the model number will give the ballpark secondhand value but budget TVs dont tend to hold their value very well.

QrizB

Some time back (10+years, it may even have been before the 2015 Consumer Rights Act) I paid £600 for a LCD TV from a large on-line seller (not Currys). It went wrong repeatedly during the warranty period and was returned to the manufacturer for repair 4 or 5 times, enough that the box was getting rather dog-eared. When the warranty ended the manufacturer declined to repair it any more so I contacted the seller via their website.

I told them that this was unacceptably poor quality, that I would expect a TV to last at least six years and that I wanted £400 back. The agent fell back on "it's out of warranty, sorry" so I replied with what was, in effect, a letter before action; I said if they didn't sort it out within 28 days I'd go to Small Claims (MCOL). No rsponse so after 28 days I did exactly that.

The day that the papers were delivered I their sales manager phoned me asking how he could make this go away. He offered to send me a replacement equivalent TV (my specific model was discontinued) and I accepted. The TV was delivered, I dropped the MCOL action and was satisfied.

The replacement TV is still going strong today, mostly used for my son's Xbox.