Autotrader Email reply -previous sellers help

Hi
I'm selling my car via Autotrader
I have just received an email from a potential buyer, but I don't know how to reply to them
If I reply from my email account, they will have my personal email.
I can't see anywhere under my Autotrader account where there is an email reply - messages button
Am I missing something obvious, Autotrader itself says "Always reply directly to this email, as this allows us to keep your email address private."
but how do I reply directly

Comments

  • Flight3287462
    Flight3287462 Posts: 1,195 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    Sell your car to webuyanycar then you won't have pesky buyers trying to contact you.

    If I was the potential buyer I wouldn't be impressed.
  • mgfvvc
    mgfvvc Posts: 1,216 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 12 June 2021 at 8:05PM
    If you click reply does the email address look like its an address at autotrader or the potential buyer's personal email address. I am guessing that when you reply the reply goes to Autotrader, they can then strip your email address out and replace it with an an autotrader.com email address.

  • Yes it does, it's the Autotrader email so it is hidden
    It's just not clear in the wording.
    I was expecting a sort of message system
    and yes, if it doesn't sell within the 4 weeks, I will try one of the buying companies

  • Grumpy_chap
    Grumpy_chap Posts: 17,686 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Have you checked what the buying companies will give you for the car?  Use that as the minimum you'd accept from a buyer identified through on-line advertising.
  • knightstyle
    knightstyle Posts: 7,167 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    It is easy to create a throw away gmail address, I still have one I made to sell a caravan and have used it a few times when I wanted to stay private.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.7K Banking & Borrowing
  • 252.6K Reduce Debt & Boost Income
  • 452.9K Spending & Discounts
  • 242.6K Work, Benefits & Business
  • 619.3K Mortgages, Homes & Bills
  • 176.3K Life & Family
  • 255.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.