neighbour diy damage

Obstacles

hi
my neighbour is carrying out small building work but he has mamanged to damage a number of cables. i now have no tv internet or phone all completely dead. phoned the provider no outage in area so sending engineer round. what is my position if they find that cables have been damaged by neighbour? he is building foundations on and around this cabling.

many thanks

Alanp

If he’s damaged them then he should pay for putting it right

Laz123

Let him know politely what he's done and tell him you're going to have to fork out for his mistake and you'll let him know how much he's got to pay you.

neilmcl

Obstacles said:

hi
my neighbour is carrying out small building work but he has mamanged to damage a number of cables. i now have no tv internet or phone all completely dead. phoned the provider no outage in area so sending engineer round. what is my position if they find that cables have been damaged by neighbour? he is building foundations on and around this cabling.

many thanks

Does your neighbour know he's damaged these cables? Who is your TV/phone/internet provider?

Sandtree

It would depend on what cables were damaged.

Assuming you've a BT/Openreach telephone line then Openreach is responsible until your cabling until your master socket. The exception to that is damage caused by you being careless or reckless to the cabling within the boundary of your property. 

So if your neighbour has cut the cable then Openreach will fix it for free and it'll be between Openreach and your neighbour who covers the ultimate bill.

chrisw

I've had cut Virgin cable fixed by their engineer. They never charged anything or even mentioned it.

greyteam1959

Just keep out of it.
Let Openreach sort it out with the person that has damaged their property i.e their cables.

ic

If its not on your property, its not your problem - its a network issue and your provider will need to fix it.  Its their worry as to who to blame and try and get money from.

Barny1979

ic said:

If its not on your property, its not your problem - its a network issue and your provider will need to fix it.  Its their worry as to who to blame and try and get money from.

Yep, until they try and chase the OP and neighbour denies all knowledge.

Obstacles

many thanks everyone hopefully engineer coming today.