EasyJet holidays voucher

LilChel

Hi everyone 

I booked a holiday for last September and in June last year I was due to make my final payment.

 I was offered at that point a voucher for the amount I had paid or a refund but I would lose the deposit.  I chose the voucher option.

Ive recently had contact with EasyJet holidays to remind me to use the voucher or lose it.

 I have contacted them to say I would like a refund and would totally understand that I would lose the deposit. EasyJet holidays said no refund can be done only book another holiday.

 I can’t afford to lose all the money but understand losing the deposit, but is there any way I  can get a refund?

Caz3121

https://www.easyjet.com/en/holidays/help?helpCategory=payment&helpQuestion=creditrefund
I want a cash refund for my credit – is this possible? 

If you’ve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isn’t possible to convert this to a monetary refund. Within our credit terms and conditions, we state that ‘no cash alternative is available to the easyJet holidays account credit amount’. 

As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, though your departure date can be beyond this – so you can book any holiday currently on sale on the easyJet holidays website – with a choice of holidays right up to October 2022. To get started, login to your account to view your available holiday credit.

Upsidedownandaround

It doesn’t sound like it unfortunately. They offered a voucher as an alternative and you accepted it so are no longer entitled to a refund. 

Can you not use the voucher to book something for next year?

eskbanker

Vouchers tend to be issued on an irreversible basis, i.e. you can't elect to sell them back for cash.  Unfortunately, as soon as you accepted a voucher, the linkage with what you'd originally booked was effectively lost and there isn't any concept of part of its value representing a deposit, so it is indeed a case of 'use it or lose it', unless there's anything in the Ts & Cs under which the voucher was issued that would offer any hope?

bagand96

A similar analogy would be buying a pair of jeans from a high street store. They don’t fit well so you take them back for a refund.  The retailer offers you a gift voucher which you accept.  You wouldn’t be able to go back a few days/weeks/months later and exchange that gift voucher for cash. 

CKhalvashi

The right to a refund was when the holiday was cancelled. Easyjet have refunded in a way that you were happy with on a non-reversible basis.