CMA launches action against British Airways and Ryanair over refunds

eskbanker

Not entirely unexpected after their review was instigated last December, but still a long way to go before either is found to be in breach and/or any customers get their money back!

The CMA is investigating whether British Airways and Ryanair have broken consumer law by failing to offer refunds for flights customers could not legally take due to lockdown laws in the UK.

The CMA has opened enforcement cases into both airlines and written to them detailing its concerns. It is now seeking to resolve these concerns with the companies.

The CMA will not provide any additional public information about the cases and it should not be assumed at this time that either airline has broken the law. Ultimately, only a court can decide whether a breach has occurred.

https://www.gov.uk/government/news/cma-launches-action-against-british-airways-and-ryanair-over-refunds
https://www.gov.uk/cma-cases/covid-19-cancellations-airlines