Ocado Carrier Bag Refund Error 8 June 2021 at 2:22PM edited 9 June 2021 at 6:20AM in Praise, vent & warnings 5 replies 399 views

VertPois

Please look out and check that you are being refunded the correct amount for your carrier bags from Ocado.  For the second consecutive week Ocado have refunded my returned carrier bags at the old rate of 5p/bag although I was charged 10p/bag.  I've tried complaining but have just been referred to their normal refund channels.

greyteam1959

An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

lemondrops69

greyteam1959 said:

An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

The word 'scam' always work well on here!

JamoLew

lemondrops69 said:

greyteam1959 said:

An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

The word 'scam' always work well on here!

And compensation

mjm3346

Have you returned all your 5p bags as they will refund for all of them first

mattyprice4004

If you only paid 5p for those bags, that's all you'll be refunded. 
The 10p refund only applies to bags that were bought for this price when you come to return them.