Ocado Carrier Bag Refund Error

VertPois
VertPois Posts: 1 Newbie
edited 9 June 2021 at 7:20AM in Praise, vent & warnings
Please look out and check that you are being refunded the correct amount for your carrier bags from Ocado.  For the second consecutive week Ocado have refunded my returned carrier bags at the old rate of 5p/bag although I was charged 10p/bag.  I've tried complaining but have just been referred to their normal refund channels.

Comments

  • greyteam1959
    greyteam1959 Posts: 4,691 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

  • lemondrops69
    lemondrops69 Posts: 352 Forumite
    100 Posts Second Anniversary Name Dropper Photogenic
    An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

    The word 'scam' always work well on here! :smile:
  • JamoLew
    JamoLew Posts: 1,800 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

    The word 'scam' always work well on here! :smile:
    And compensation
  • mjm3346
    mjm3346 Posts: 47,183 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Have you returned all your 5p bags as they will refund for all of them first
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If you only paid 5p for those bags, that's all you'll be refunded. 
    The 10p refund only applies to bags that were bought for this price when you come to return them. 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.9K Banking & Borrowing
  • 252.6K Reduce Debt & Boost Income
  • 453K Spending & Discounts
  • 242.8K Work, Benefits & Business
  • 619.6K Mortgages, Homes & Bills
  • 176.4K Life & Family
  • 255.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.