Ocado Carrier Bag Refund Error

VertPois
VertPois Posts: 1 Newbie
edited 9 June 2021 at 6:20AM in Praise, vent & warnings
Please look out and check that you are being refunded the correct amount for your carrier bags from Ocado.  For the second consecutive week Ocado have refunded my returned carrier bags at the old rate of 5p/bag although I was charged 10p/bag.  I've tried complaining but have just been referred to their normal refund channels.

Comments

  • greyteam1959
    greyteam1959 Posts: 4,560
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    An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

  • lemondrops69
    lemondrops69 Posts: 352
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    An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

    The word 'scam' always work well on here! :smile:
  • JamoLew
    JamoLew Posts: 1,800
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    An email with the word 'Complaint' in the subject line would perhaps attract a prompt response.

    The word 'scam' always work well on here! :smile:
    And compensation
  • mjm3346
    mjm3346 Posts: 46,854
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    Have you returned all your 5p bags as they will refund for all of them first
  • mattyprice4004
    mattyprice4004 Posts: 7,492
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    If you only paid 5p for those bags, that's all you'll be refunded. 
    The 10p refund only applies to bags that were bought for this price when you come to return them. 
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