Prepaid Mastercard

Credits made to my Prepaid Mastercard are not being credited to my account. The provider is not responding to emails or calls. Who do I go to for help. I can't let them just take the money.


  • FarfetchFarfetch Forumite
    3.6K Posts
    1,000 Posts First Anniversary Name Dropper
    Formally complain to the lender, then escalate to the FOS assuming this is a regulated UK registered business 

    He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.

    -Harold Wilson

  • etiennegetienneg Forumite
    363 Posts
    Ninth Anniversary 100 Posts
    Why are you even bothering with a prepaid card when the service is so awful? What will it give you that a bank account with debit card doesn't, without fees?
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