**** BE AWARE VERY DETAILED FRAUD PHONE CALL....****

JamoLew

tacpot12 said:

My technique if I receive any such calls will be to move all the money out of the account to another account, and change the password on the compromised account before I call my bank. I can always move the money back once I'm happy that the scammers haven't got access to my account.

That's precisely how one iteration of the scam works - the scammers convince you to transfer your money to a new account for security -- problem is, the new account is under their control

Phone numbers are stupidly easy to spoof - there are tons of software/apps that allow you do it

pbartlett

Do you know why the fraudsters called if they knew a lot and didn't ask for any further information ?

soolin

I suspect that scammer didn’t know much, but actually did the equivalent of fishing , making statements until victim picked up on something or corrected them. There are some YouTube videos (not sure if they are still up) that showed how a scammer can get all sorts of information out of a victim but where the victim swears blind they never gave out anything. That explains the 2 hour call, scammer just keeps chatting and picking up on verbal clues given by the victim . 

That’s also why scammer could access the account only after the call, as I agree with the above comments that if they had all the information beforehand then there would be no need to call the victim in the first place. 

CRISPIANNE3

soolin said:

I suspect that scammer didn’t know much, but actually did the equivalent of fishing , making statements until victim picked up on something or corrected them. 

A bit like some mediums then!

soolin

CRISPIANNE3 said:

soolin said:

I suspect that scammer didn’t know much, but actually did the equivalent of fishing , making statements until victim picked up on something or corrected them. 

A bit like some mediums then!

Yes, it’s exactly the same! 

General_Grant

JamoLew said:

tacpot12 said:

My technique if I receive any such calls will be to move all the money out of the account to another account, and change the password on the compromised account before I call my bank. I can always move the money back once I'm happy that the scammers haven't got access to my account.

That's precisely how one iteration of the scam works - the scammers convince you to transfer your money to a new account for security -- problem is, the new account is under their control

Phone numbers are stupidly easy to spoof - there are tons of software/apps that allow you do it

I am confident that tacpot12 wasn't suggesting moving it to a new account but to "another" account, ie one tacpot12 already has.

emc

The discussion in this thread reminds me of what happened to a colleague of mine in the good old days before mobile phones had been invented, and even before staff had a phone handset on their desks for personal use .

This colleague often did shopping in the lunch break, and one day she returned in a distressed state, saying she had mislaid her handbag when shopping in Marks. 

A little later, our manager's secretary came up and told her there was a phone call for her. 

She walked the length of the open plan office to the manager's office to take the call, and shortly afterwards virtually bounced back, beaming all over her face. 

She said the call was from a very helpful sergeant in the local police station. The handbag had been handed in, complete with her cash and her bank cards! 

The kind sergeant had even offered to check her bank account to make sure no money had been taken, and had asked for her PIN. 

As she took in the looks of amazement on our faces, her jaw dropped to the floor, and she shrieked and scampered in her high heels back to the manager's office.

She returned later even more distressed than when she came back from Marks. 

She had phoned the local police station, and was told that her bag had not been handed in and that the helpful sergeant was not known there.

She had then called her bank, which confirmed that her card had just been used to empty her current account...

Optimist2020

As you bank with Natwest, do you have voice recognition activated when you phone Natwest?? Could they have been recording your partner's voice to use it against you when calling Natwest using voice recognition?