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  • jackjones01
    jackjones01 Posts: 528 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    That is the guidance yes, you can use that in any complaint you may wish to make in future.
    That’s great I wrote to one lender about it and they say a payment arrangement was set on the hope I’d go back to contractual payments which prevented a default being issued so I logged a complaint with the FOS yesterday. 
    Damned if they do, damned if they don't.

    If they'd defaulted you and you'd quickly returned to regular payments you'd probably be complaining about that too.

    <Insert havingcakeandeatingittoo.gif here>
    Thanks for the feedback however I was never going to be able to bring the account up-to date in a timely manner and they where aware of this. 
    Unless they had a crystal ball or a Delorean they were not aware you were not going to bring the account up to date.
    As per the previous post they were aware already so they didn’t need a requirement for a crystal ball. 
  • sourcrates
    sourcrates Posts: 31,504 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Some companies default pretty quickly, others drag there feet, this is the problem you get when there is only guidance to follow, and not set in stone rules.

    They are correct in one way, that as you agreed terms with them, then technically a default was unnecessary.

    But AP markers can be more costly, and stay on file a lot longer than a default would, its kind of a catch 22 situation, and happens a lot where debt management is concerned.

    Although defaults are bad news, they are better than AP markers, whose effects last longer, so I would be inclined to bring this matter to there attention, quoting guidance.

    You can escalate to the ICO is it becomes necessary.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • jackjones01
    jackjones01 Posts: 528 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Some companies default pretty quickly, others drag there feet, this is the problem you get when there is only guidance to follow, and not set in stone rules.

    They are correct in one way, that as you agreed terms with them, then technically a default was unnecessary.

    But AP markers can be more costly, and stay on file a lot longer than a default would, its kind of a catch 22 situation, and happens a lot where debt management is concerned.

    Although defaults are bad news, they are better than AP markers, whose effects last longer, so I would be inclined to bring this matter to there attention, quoting guidance.

    You can escalate to the ICO is it becomes necessary.
    Thanks for your help. 
    Am I right in thinking the account should have been defaulted to terminate the agreement with them to sell the debt on? 
  • jackjones01
    jackjones01 Posts: 528 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Some companies default pretty quickly, others drag there feet, this is the problem you get when there is only guidance to follow, and not set in stone rules.

    They are correct in one way, that as you agreed terms with them, then technically a default was unnecessary.

    But AP markers can be more costly, and stay on file a lot longer than a default would, its kind of a catch 22 situation, and happens a lot where debt management is concerned.

    Although defaults are bad news, they are better than AP markers, whose effects last longer, so I would be inclined to bring this matter to there attention, quoting guidance.

    You can escalate to the ICO is it becomes necessary.
    Thanks for your help. 
    Am I right in thinking the account should have been defaulted to terminate the agreement with them to sell the debt on? 
    I think I would fall into B19 (a) 👍
  • Your initial post is about a Tesco card, what has Vanquis got to do with it? 

  • jackjones01
    jackjones01 Posts: 528 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Your initial post is about a Tesco card, what has Vanquis got to do with it? 

    I’m having the same issue with both Tesco and Vanquis 
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