Hastings direct

GemmaS40

If i could give no stars i would. Avoid this company like your life depends on it. I am absolutely disgusted with the service, or lack of service from Hastings. It has taken them 4 weeks to view video footage of my non-fault claim and now subsequently time has run out regarding having to pay my excess. This is not the only issue, I have been placed on hold more times than I care to speak of (equating to hours not minutes). When I logged a complaint I was basically told that because they didn't agree with my claim it would not be upheld! I took insurance with Hastings a number of years ago owing to its good reputation but I categorically am saying now that I woukd not recommend them. I am actually going to pay the remainder of my policy to be able to go elsewhere immediately. To say I am disappointed is an understatement. Shame on you Hastings - an experience than has gone from bad to worse each and every time I have had to make contact!”