First crash that wasn’t my fault help

Cherry_white

Hi. I was involved in my first crash today that wasn’t my fault. Someone went into the back of me whilst I was stopped at a red light. I have rang my insurance, admiral,  who have told me I can go through their 3rd party company auxillis for free and I will get a courtesy van (as they put it) whilst mine gets sorted. I have been sent a document to sign but I am reluctant to sign after reading some reviews of auxillis online. Has anyone had anything similar and have any advice that would help? Shall I go through my actual insurance with admiral instead? 

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DB1904

Why not look at the third option and claim direct from the insurance company who cover the vehicle that hit you?

[Deleted User]

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missile

Beware auxillis. Most good repair shops will provide a free courtesy car whilst yours is being repaired.

MCNAV

My brother was crashed from behind at a red light, other party was at fault. He and the other occupant got neck stifness a day later, they went to the doctor who wrote them for a neck brace just incase and possible physical therapy if the issue continues. Long story short, they told the insurance company a few days later and after a few back and forths they where awarded a couple thousand each for loss of work.

moneysavinghero

I was put through to Auxillis too (from Direct Line). Was nervous about signing it too as it said something about being liable for the cost should i be found at fault. But i went along with it and had no problems (although its a bit confusing). It's just the car hire, the insurance side of things stays with your insurer i think. Whether it would have been as straight forward if they decided that i had been at fault who knows.