How to return unused randox pcr kit?

12Charlen80

Hi, Has anyone returned an unused Randox pcr test? I can’t find any info on returning the kit for a refund? It didn’t come with a returns label. Thanks 

michael1234

A taxi driver told me quite a few people are booking day 2/8 tests so they can pass through the UK border but then try and get a refund afterwards. I was curious to know whether its actually possible.

I'm not saying that is what you are doing OP but I'd be very interested to see whether or not you actually get a refund in the end.  Could they argue they haven't sold you a product but a service that is personal to you as they will be testing your personal sample ?

12Charlen80

No I’m definitely not doing that! We had our girls holiday cancelled last year so we booked it for this year thinking that everything would be ok. But now it’s changed to an amber destination I can’t have the extra 10 days quarantine for work reasons. I’d be gutted if I can’t return them! 

sheramber

https://www.randoxhealth.com/covid-19-terms-and-conditions
4.3 Refunds/Cancellation Policy:
If you need to contact us directly in relation to an outstanding refund do so via refund@randox.com. Please note:
- Under consumer protection law governing online sales, you have a right to cancel a contract within 14 days of receipt of your order.
- If you wish to seek a refund in full, you must return your order to Randox in good condition within 14 days of you confirming your intent to cancel the order.
- Upon receipt of returned goods to our refunds department, and confirmation of goods being in good condition, Randox shall endeavour to process your refund as soon as legally required, being within 14 days from receipt of returned goods.
- Acceptance by Randox of a returned order is subject to your compliance with our returns process detailed to you in your order confirmation email. You must include the refund slip received as part of your order confirmation email with the goods you are returning. Address for returns is Returns Department 44 Largy Road Crumlin, BT29 4RN, no other return address is acceptable
- If you are unwilling or unable to return the kit in good condition, please note that Randox are not legally obliged to refund you. Randox is however willing to provide you with a 70% refund of the value of your order in exchange for the relevant URN codes associated with your Order, as a Gesture of goodwill.
- Due to the proficiency of our services, our logistical response to orders is instantaneous. Once an order is placed, things are set in motion which cannot be undone, and the order shall be delivered accordingly. Cancellation will be subject to the above returns policy.

mattyprice4004

It all depends on if you ordered them less than 14 days ago as per above - if so you’re fine to return but if not you’re out of luck. 

User_080621

Id say getting a refund on these is unlikely.

hwm86

If you cannot return them you could always try to sell them on as they are not associated with you or your travel. They only get activated online and can be registered to anyone (bought these for my whole family without problems). You could also keep them for a later date as I suspect PCR testing will be required for the rest of the year.

mazsola0

I have an unused day 5 kit by randox and they are blankly refusing to refund (not suitable for health/hygene reasons) what a load of bull.
https://www.randox.com/covid-19-terms-and-conditions/
Not sure I can resell the test either - any takers?

Upsidedownandaround

mazsola0 said:

I have an unused day 5 kit by randox and they are blankly refusing to refund (not suitable for health/hygene reasons) what a load of bull.
https://www.randox.com/covid-19-terms-and-conditions/
Not sure I can resell the test either - any takers?

Are you saying you should be entitled to a refund based on the terms?