Online account issues

Eljcornet

niktheguru said:

This is ridiculous. So you're saying you can't provide readings just because the online account is asking for two readings instead of one.
As others have said surely you can just email or call or online chat with them and provide your readings yourself, they can update your account and produce an accurate bill. Yes it is inconvenient that your online account is not working as it should but it shouldn't mean you just do nothing. Give the reading manually, start a complaint about the online account. (You know how the complaint system works as you've already been to the ombudsman with your previous supplier)
Do you have a single rate meter or an economy 7 meter? I would suggest you ensure your company has adequate meter readings so you are billed accurately, otherwise you'll end up on a similar mess to your other thread where your previous supplier is asking for more money.

Look at you bills and find out what is happening, is it based on estimates or real readings. What type of meter do you have.....dare I say it in your case it would probably be better to have a smart meter.

I have already said that it is giving me estimates. That is why I have been worried about it being right and getting into the same situation, which i certainly will not be getting into.. smart meters caused the problem in the first place with the other company. They don't work. 

Eljcornet

rp1974 said:

Just to clarify OP,do you have your readings from 14 months ago,and your monthly readings until now,would that be the case?.
If so then that will provide you with accurate consumption information which you can use to find what your billing should be by using the applicable tariff information.
Assuming that your not claiming your meter(s) are inaccurate,just your bills.

No I haven't been regularly taking readings, but I have planned to from April this year so I only have a few readings I've given. There are lots of reasons for this. Mental health, inexperience, not thinking, not knowing certain things. It could be that the amount is correct or not far off. I'm just wanting to make sure that it is correct. I find it very stressful dealing with this kind of thing, but I'm sure it the most simple thing in the world to all of you.

Eljcornet

I also was confused about how to read the meter, which I have had help with finding out. It isn't exactly simple on these new things.

Eljcornet

Gerry1 said:

Cancelling the DD will just cost you more.

How? I will still pay the money I owe. Anyway it's been reinstated now. 

Robin9

Eljcornet said:

Gerry1 said:

Cancelling the DD will just cost you more.

How? I will still pay the money I owe. Anyway it's been reinstated now. 

Paying by DD is a condition of the tariff - if you don't you will be on a higher tariff ie you will pay more

rp1974

Eljcornet said:
What tone?.

The tone that comes from making statements like the following:
The ombudsman is saying that yes I owe the money,
Should I be made to pay this?.
They gave me money.I have spent it by now.It's their mistake,

Setting aside the above and no offence intended,given your health issues do you have anyone helping with this?,if you don't then maybe contacting someone in healthcare,social work,Citizens Advice or similar might help you understand what you need to do.
If you haven't heard of it there's the Priority Service Register,which might mean that someone will come out to read your meters for you for example,various other helpful things and advice.
I think electricity meters keep records from the past year or so in the meter which a meter reader would be able to extract to give you the figures which can be compared with the estimates.No idea about the gas meter though.