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Starling, Monzo or First Direct?

egyptiancotton · 2021-06-02 22:46:10

I recently switched my backup bank account from NatWest to First Direct for the switching bonus. So far, I've been impressed with First Direct's customer service - no menus to navigate through over the phone and I'm put through to a helpful advisor in no time at all. My main bank account is with HSBC. I've had the account…

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OceanSound Posts: 1,482 Forumite

7 June 2021 at 3:11AM

Bad experience with starling (customer support).
First direct, generally good. Just the odd hickup with support (for which they compensated me)
Monzo - impressive all round. Been with em for a few years now. Can't fault 'em. App is slick (I use Android). Support is quick and efficient.

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