Virgin media want to charge me for a service they can't provide :/

JonF1860

pbartlett said:

I assume you signed a contract with VM to supply internet at '11 Acacia Avenue' or wherever. 

This they will continue to do.

Now, if you had signed a contract stating VM will supply internet at 'any property I choose to move to anywhere in the country' then you might have a case - but you didn't.

Is this your experience with VM?

JonF1860

sparrow857 said:

Happened to me a few years back. Was with VM and then we moved to an area that VM don’t supply. I’ll be honest and say that I never even thought of it as being their problem. I only had 2 months left on my contract, however my understanding is it was me breaching the contract and so fees were payable. As it was, they only charged me for 1 month as a gesture. Probably because I wasn’t rude about it. 

That's great thank you, I appreciate your experience with VM. I think they provide a good service so I'm pretty disappointed that they don't offer it in my new location. 

JamoLew

I can’t get VM cable at my property, so it’s not unusual for them to not be able to provide a service at your new place
Things like this are just one of many little things you need to consider/factor in when moving

powerful_Rogue

I had Virgin Media at my old house for 15 years. (Previously NTL)

I made sure that the house we were purchasing was ina Virgin Media area - which it was.

Virgin Media transferred the account over to the new house on moving day.

Had I moved to a house that was not in a VM area, I was 100% aware that I would have to pay an early termination fee.

Ditzy_Mitzy

JonF1860 said:

sparrow857 said:

Happened to me a few years back. Was with VM and then we moved to an area that VM don’t supply. I’ll be honest and say that I never even thought of it as being their problem. I only had 2 months left on my contract, however my understanding is it was me breaching the contract and so fees were payable. As it was, they only charged me for 1 month as a gesture. Probably because I wasn’t rude about it. 

That's great thank you, I appreciate your experience with VM. I think they provide a good service so I'm pretty disappointed that they don't offer it in my new location. 

They can't offer it in every area.  The cable systems were built by NTL and Telewest (if memory serves) in some areas in the nineties and CableTel, Rediffusion and others elsewhere, sometimes as far back as the sixties and seventies.  Typical private sector, each company looks after their own manor without thought for what everyone else is doing.  GB doesn't have a proper cable television system as a result; if we had gone for analogue cable wholesale in the sixties, things might have been different, but we opted for analogue terrestrial instead which left all non cable test areas without cables.  Other places had cable systems put in at the end of the nineties.  Virgin Media inherited the whole thing and are trying to pick up the pieces, but creating a comprehensive system would require years of work and lots of money.  It still probably wouldn't work out in the country.  There are reasons why Virgin can't help you.  

JonF1860

Update:
So, I have been having very productive discussions with VM. They have agreed to waiver the EDF. They were incredibly understanding and helpful. 
Thank you for all those who took the time to share.