We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Virgin Money app

Anyone else having trouble with Virgin Money app today? 
Updated app yesterday & worked OK (iphone), though discovered they still had my old address recorded despite having updated it 2 months ago.
Today it just flashes the Touch ID screen & if I select 'Cancel', it just repeats the loop & eventually reverts to Red screen.

Comments

  • colsten
    colsten Posts: 17,596 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Working fine on my iPhone. Perhaps delete & reinstall might help
  • badger09
    badger09 Posts: 11,771 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    colsten said:
    Working fine on my iPhone. Perhaps delete & reinstall might help
    LOL the old 'cold reboot' solution. Bit of a faff, but it worked.
  • Matt8888
    Matt8888 Posts: 82 Forumite
    Fifth Anniversary 10 Posts
    Same problem for me. A reboot did not work. If you have the same problem, go to your iPhone settings and Face ID. Turn off the option to allow the Virgin Money app to use it, and then you can just use the passcode (if you can remember it)!
  • colsten
    colsten Posts: 17,596 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Reboot doesn't delete and reinstall any app.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.5K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.6K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.