New First Direct Debit Mastercard arrived today :)

Goody2bg

I wasn't aware that my new Mastercard debit card would not work in my nearest HSBC branch until I attempted to use the machine to pay cash in, which is the only thing I ever using the card for. The chap in the bank told me to use The Post Office until 2022, when the machines would probably replaced!!!

I'm closing the account and opening up another account with another bank, as the card is totally useless to me, which is a big shame as I 've been with them since the early 90's

I wonder which incomptent fool decided to issue card to customers before they could be used in branches?

wmb194

Goody2bg said:

I wasn't aware that my new Mastercard debit card would not work in my nearest HSBC branch until I attempted to use the machine to pay cash in, which is the only thing I ever using the card for. The chap in the bank told me to use The Post Office until 2022, when the machines would probably replaced!!!

I'm closing the account and opening up another account with another bank, as the card is totally useless to me, which is a big shame as I 've been with them since the early 90's

I wonder which incomptent fool decided to issue card to customers before they could be used in branches?

Couldn't you just open an HSBC branded account and continue to use that branch?

Edit: Unless, of course, any new HSBC card is also MasterCard and won't work either...

dr_adidas01

Goody2bg said:

I wasn't aware that my new Mastercard debit card would not work in my nearest HSBC branch until I attempted to use the machine to pay cash in, which is the only thing I ever using the card for. The chap in the bank told me to use The Post Office until 2022, when the machines would probably replaced!!!

I'm closing the account and opening up another account with another bank, as the card is totally useless to me, which is a big shame as I 've been with them since the early 90's

I wonder which incomptent fool decided to issue card to customers before they could be used in branches?

I guess you didn't read the information that came with the card stating that for a short time you wouldn't be able to pay money in via paying in machines or cash machines.

You can however go to cashier in a HSBC branch and pay money in that way. The chap in Branch is probably talking nonsense as they won't need to replace the machines just update the software that those machines are using which again takes time.

They have only just started to roll out Mastercard debit cards to there customers so it will take sometime for them to update the systems to accomodate Mastercard into there antiquated system.

A lot of banks are switching to Mastercard as Mastercard are paying them lots of money to do so.

You may also want to check what it says on the First Direct website about your mastercard debit card... Which I've kindly provided the link for.

https://www1.firstdirect.com/help/bank-accounts/debit-card/mastercard/

born_again

Goody2bg said:

I wasn't aware that my new Mastercard debit card would not work in my nearest HSBC branch until I attempted to use the machine to pay cash in, which is the only thing I ever using the card for. The chap in the bank told me to use The Post Office until 2022, when the machines would probably replaced!!!

I'm closing the account and opening up another account with another bank, as the card is totally useless to me, which is a big shame as I 've been with them since the early 90's

I wonder which incomptent fool decided to issue card to customers before they could be used in branches?

It can...
You just needed to ask the cashier to do it. Not ask them why it not work in the ATM 🤦‍♂️

You better just hope who you move to, has ATM's that allow cash deposits. As not all do.

username

dr_adidas01 said:

Goody2bg said:

I wasn't aware that my new Mastercard debit card would not work in my nearest HSBC branch until I attempted to use the machine to pay cash in, which is the only thing I ever using the card for. The chap in the bank told me to use The Post Office until 2022, when the machines would probably replaced!!!

I'm closing the account and opening up another account with another bank, as the card is totally useless to me, which is a big shame as I 've been with them since the early 90's

I wonder which incomptent fool decided to issue card to customers before they could be used in branches?

I guess you didn't read the information that came with the card stating that for a short time you wouldn't be able to pay money in via paying in machines or cash machines.

You can however go to cashier in a HSBC branch and pay money in that way. The chap in Branch is probably talking nonsense as they won't need to replace the machines just update the software that those machines are using which again takes time.

They have only just started to roll out Mastercard debit cards to there customers so it will take sometime for them to update the systems to accomodate Mastercard into there antiquated system.

A lot of banks are switching to Mastercard as Mastercard are paying them lots of money to do so.

You may also want to check what it says on the First Direct website about your mastercard debit card... Which I've kindly provided the link for.

https://www1.firstdirect.com/help/bank-accounts/debit-card/mastercard/

As I have said in other threads on the same subject, it all seems rather rushed and somewhat half-arsed for this implementation.

When they did the reverse (ie. shift from Maestro to Visa) about 10 yeas back there was no loss of service.

Your card would work as before in HSBC machines to deposit cash and get statements. It was just a different card.

The post office is an incredibly poor substitute for anything, the queues and waits are long anyway, and the service is variable.

jbrassy

A lot of people on here moaning about not being able to pay in cash using the automatic machines at HSBC. As has already been stated, you can still pay in over the counter or at a Post Office. In any case, this is only a temporary measure which will be sorted eventually. 

Furthermore, the year is 2021, why are people still handling huge wads of cash? I pay cash or a cheque in a handful of times over a year because I pay for most stuff using card.

First Direct is still a decent bank for me and head and shoulders above the traditional high street banks when it comes to customer service. The only bank that comes close to them for me are Starling.

maisie_cat

dr_adidas01 said:

stclair said:

The card isn’t too bad but I’m not keen on that arrow 😬

The arrow is to help partially sighted people easily identify which way they need to slot their card into a chip and pin terminal. 

Or people like me who despite having had debit cards for decades still put their card in the wrong way round at least weekly!
Hubby's arrived today, looks a bit like a blank card that somebody forgot to emboss

username

jbrassy said:

A lot of people on here moaning about not being able to pay in cash using the automatic machines at HSBC. As has already been stated, you can still pay in over the counter or at a Post Office. In any case, this is only a temporary measure which will be sorted eventually. 

Furthermore, the year is 2021, why are people still handling huge wads of cash? I pay cash or a cheque in a handful of times over a year because I pay for most stuff using card.

First Direct is still a decent bank for me and head and shoulders above the traditional high street banks when it comes to customer service. The only bank that comes close to them for me are Starling.

As one of the "moaners" (as you so choose to brand me and others) I would like to point out that the service is being degraded, whichever way you choose to dress it up as. You are not getting the level you got before (for what is essentially their own commercial decison to change to Mastercard).

How is waiting in a snaking queue in a post office behind a person posting what seems to be their entire mailbag to Outer Mongolia for the year an improvement on putting your card into the machine, putting in the cash/cheque in and then getting a receipt and instant deposit minutes later for cash?

No company worth their salt should cause their clients to have a degraded experience and have no time scale for a fix. It's unprofessional. I'm surprised First Direct (being so highly regarded for their service) have went down this route of half-arsedness.

To claim it is a "temporary" experience with no date set for resolution is of concern - just how "temporary" will it be? When is eventually? A year? Two years?

People choose to bank how they wish, if it's paying in wads of cash or loads of cheques then so be it. The bank is there to provide a service. I can't say I particularly agree with the sentiment that they're head and shoulders above the rest anymore.

Perhaps that was a good view when I became a client some 13 years ago but the picture is variable these days. I tried to call once and hung up after 10 mins of tinned music, whereas if you'd done that years back it would have been a few rings and straight to an operator.

Companies can blame covid only upto a certain extent - we are now at least 16-18 months into the pandemic and by now they should have adapted their working practices or procedures to ensure enough staff are able to work remotely and in the office.

greyteam1959

@username
Excellent post, says it all.

WillPS

I thought you could still pay in at HSBC at the counter, just not the machines? Or is this a branch with no counters?