Any ex-Tonik users still struggling with Scottish Power?

viva1

rikthered said:

Wonder who is currently supplying my gas - not SP, not Tonik, guess it's Deloitte?

check here: https://www.findmysupplier.energy/webapp/index.html

rikthered

rp1974 said:

Are you taking your own gas meter readings in the meantime though?.

Yes I am taking readings and you are of course correct about paying the bill. In fact I am much better off having saved the money I would have spent and earned 'huge' interest on it!

rikthered

viva1 said:

check here: https://www.findmysupplier.energy/webapp/index.html

Thanks for that link - apparently Scottish Power ARE supplying my gas, they just don't know it yet!

rp1974

Shows how bad Scottish Power actually are then,really if they don't even know whether they supply you or not.
You might just let that continue being the case and not force them to take more of your money.

rikthered

Update on transfer of gas account from Tonik to ScottishPower:

Escalated complaint to Directors Team at SP in June 2021 and on July 2 a director called me to say he was now on the case and would keep me updated.

Since then had two calls from a lady working for him. In the last of these in August was told it seemed to be sorted but the paperwork was 'offshore' and should be all sorted the following week. Apparently it wasn't - and she has not called me again.

However I have had two more calls since then from a guy who, initially, seemed to know about the case but there was no update. The latest call was on Sep 28 from the same guy who now knew nothing of the case but would investigate it and call me the next day - he didn't.

Ten months and no progress. Now it's just weird as no-one seems to know why there is a problem. Now of course there will likely be tens of thousands of new customers joining ScottishPower and I wish them all well!

worrywart_3

Can’t believe it’s still ongoing Scottish power were so awful but in the end they refunded all payments I made to them, I left them from tonik in March this year