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MovingForwards

I know that, but it's still an option as the original chip may have moved anyway.

sheramber

MovingForwards said:

I know that, but it's still an option as the original chip may have moved anyway.

And it might not but the new chip might.
Better to get Petlog to sort it out. 
It is  showing online as registered with them but  not showing up. Petlog have had big problems recently and chip  records have not tranferred over to their new system.
The OP has parer work from them confirming he has registered with them so it is up to them to sort it out.
My dog's registration did not show up on their system when I tried to update my address but using the chat option got it sorted.