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Easy Jet -- seem to have shut down all methods of contact and on line flight change not working

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elaneh
elaneh Posts: 25 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 19 May at 4:56PM in Coronavirus Board
hi. Easy Jet has said that flights can be changed this summer but the on line system isnt working and the phone numbers dont work ad the chat bot doesnt exist--anyone got any idea how to speak to them? am deeply regretting trusting them

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  • Westin
    Westin Posts: 6,310 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    The phone lines do work.

    I suggest you just time your contact attempts with the hours they are open, and/or patiently wait for them to answer.
  • Pollycat
    Pollycat Posts: 35,742 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    How do you mean "the phone numbers don't work"?
    Are you ringing this number between these times?
    United Kingdom Call +44 (0) 330 5515151
    Mon-Sun: 07:00-22:00 (local time)
    Are you expecting to be able to get straight through when you ring?

    How do you mean "the chatbot doesn't exist"?
    I've just looked at the Easyjet website and it's certainly there.
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