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could any one provide some insight

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I had a letter from barclays on the 18 march 21.Advising me they had sent me a cheque re. a PPI refund.I never received the cheque.I rang the number provided on the letter and was told to send various information , as proof of identity.which i did.I had an  automatic reply from them saying my e mail had been received..I have now been waiting just over 2 months,and still no cheque has been received.or issued .When i contact their customer service they cannot tell me any thing except its under investigation...
Is this normal,and how much longer am i expected to wait ..

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  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    How long is a piece of rope? None of us are able to tell your Barclays’ processes or timescales.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
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