We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
How to contact Experian?
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie
Anyone know how? Their website is taking me around in circles.
0
Comments
-
See "How do I contact your Customer Services team?"
0 -
I found it better to use the "Raise a complaint" section of their website under your free experian account, give them a brief description of your dispute and continue the conversation over email.
They usually reply within one or two working days. Badly. Then you have to repeat what you want several times taking them through baby steps explaining how they should do their own job, because they haven't got the foggiest, and eventually after enough threats of escalating the matter to the ICO eventually, sometimes, they follow through.1 -
Thanks, I have sent an email, however if I don't get a reply or a badly written one, I might try phoning.0
-
I've found them better much over the phone. They were missing my credit card details and I was struggled to get it resolved by email. Eventually I called them and the guy on the phone explained that it was due to issues with my address. He sorted it immediately.0
-
Mine has all my address history under personal details bar one address but when I go to add a previous address it won’t accept the dates.0
-
They won't talk to you over the phone unless you have a paid for credit expert membership.0
-
Does the free trial count?NewLeaf1986 said:They won't talk to you over the phone unless you have a paid for credit expert membership.0 -
Sure does!MarkN88 said:
Does the free trial count?NewLeaf1986 said:They won't talk to you over the phone unless you have a paid for credit expert membership.0 -
Best ring them tomorrow then.NewLeaf1986 said:
Sure does!MarkN88 said:
Does the free trial count?NewLeaf1986 said:They won't talk to you over the phone unless you have a paid for credit expert membership.0 -
@MarkN88
I assume you have an Experian account of some description and your not trying to go through MSE Credit Club? (because you can't go through MSE Credit Club to contact Experian).
The reason i posted my comment is i suspect some people might not realise this.I have a tendency to mute most posts so if your expecting me to respond you might be waiting along time!0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards