How to contact Experian?

[Deleted User]

Anyone know how? Their website is taking me around in circles. 

MaryNB

See "How do I contact your Customer Services team?"

https://www.experian.co.uk/privacy/consumer-information-portal/help-faqs/

NewLeaf1986

I found it better to use the "Raise a complaint" section of their website under your free experian account, give them a brief description of your dispute and continue the conversation over email.

They usually reply within one or two working days. Badly. Then you have to repeat what you want several times taking them through baby steps explaining how they should do their own job, because they haven't got the foggiest, and eventually after enough threats of escalating the matter to the ICO eventually, sometimes, they follow through. 

[Deleted User]

Thanks, I have sent an email, however if I don't get a reply or a badly written one, I might try phoning. 

MaryNB

I've found them better much over the phone. They were missing my credit card details and I was struggled to get it resolved by email. Eventually I called them and the guy on the phone explained that it was due to issues with my address. He sorted it immediately.

[Deleted User]

Mine has all my address history under personal details bar one address but when I go to add a previous address it won’t accept the dates. 

NewLeaf1986

They won't talk to you over the phone unless you have a paid for credit expert membership. 

[Deleted User]

NewLeaf1986 said:

They won't talk to you over the phone unless you have a paid for credit expert membership. 

Does the free trial count?

NewLeaf1986

MarkN88 said:

NewLeaf1986 said:

They won't talk to you over the phone unless you have a paid for credit expert membership. 

Does the free trial count?

Sure does!

[Deleted User]

NewLeaf1986 said:

MarkN88 said:

NewLeaf1986 said:

They won't talk to you over the phone unless you have a paid for credit expert membership. 

Does the free trial count?

Sure does!

Best ring them tomorrow then. 

singhini

@MarkN88
I assume you have an Experian account of some description and your not trying to go through MSE Credit Club? (because you can't go through MSE Credit Club to contact Experian).

The reason i posted my comment is i suspect some people might not realise this.