Bogus gas bills

Chunky67

I just received and estimated quarterly gas bill from SSE for £2187.72.
My last quarterly bill was only £154 so why is it estimated when I’m on a smart meter and why so high?
Has anyone else had similar bills?

The_Fat_Controller

Ask them !
Put in your own readings.

Gerry1

It's just another dividend of the smart meter fiasco !

The system may have assumed you are still using the old meter and that it's gone round the clock?  Check the calculations that have been used,, especially if an imperial meter has been replaced by a metric smart meter.

Make sure that the closing reading of the old meter and the opening reading of the new meter have been correctly recorded: see the yellow label affixed near the meter.

Send a reading from the meter on the wall today and then monthly until the smart system is seen to be doing so, and make sure they are in m3 not kWh.

When checking bills and making comparisons, think in kWh not ££.

niktheguru

Not really the fault of the smart meter. More a fault of billing of the company. Just like if you submitted manual readings and they completely ignored it and worked on estimates.

jbuchanangb

Read the meter and compare that with the estimate used by SSE for the bill. If it is way out, then tell SSE the reading and asked them to recalculate the bill. I am looking forward to the delights of using SSE for my gas, having switched to them at start of April. Their web site will not let me enter readings manually, because it tells me it already has the reading from my (Scottish Power SMETS1) smart meter.

Reed_Richards

I have not come across "bogus" used in this sense since "Bill and Ted's Bogus Journey".

Robin9

Bogus generally means, fraud, counterfeit  or fake.  It can also mean mis-leading, fictious or make-believe.

In this case perhaps Gas Bill Error ? might have been a better title.  It may prove to be an admin error or even an own goal by OP. Will we ever know ?

MsSupertech

Having a similar issue. We believe that the problem lies in our KwH readings having been calculated as if they were 'Gas Units' - resulting in 18 months use apparently costing us around £6,000 - for a 2 bed terraced house...
Its a nightmare trying to get BG to understand this - ongoing as I write....

MWT

MsSupertech said:

Having a similar issue. We believe that the problem lies in our KwH readings having been calculated as if they were 'Gas Units' - resulting in 18 months use apparently costing us around £6,000 - for a 2 bed terraced house...
Its a nightmare trying to get BG to understand this - ongoing as I write....

As per comment to the other thread you've posted in, never provide kWh readings for gas to your supplier, only use cubic metres or on older meters units of 100 cubic feet.

Sounds like you have a smart meter so you should be using cubic metres...

Chunky67

Thank you all for your comments, well, most of them.
having checked my previous quarterly gas bill I used 1842kwh. This quarter they estimated I used 73150kwh.
after speaking at length with them turns out they’ve lost connectivity with both the gas and electric smart meters and told me not to rely on them for accuracy.
isn’t that reassuring????

QrizB

Chunky67 said:

Thank you all for your comments, well, most of them.
having checked my previous quarterly gas bill I used 1842kwh. This quarter they estimated I used 73150kwh.
after speaking at length with them turns out they’ve lost connectivity with both the gas and electric smart meters and told me not to rely on them for accuracy.
isn’t that reassuring????

Have you read your meter to see what the actual reading is?

And when you spoke to them, did you given them that actual reading so they can recalculate your bill on that basis rather than their estimate?