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Old Utilita refund - what would you do?
I was an Eversmart customer until Sept 2019, when its customer base was taken over by Utilita Energy. I then moved to Breeze in October the same year. (yes, I know!)
I have final energy bills from Eversmart and Utilita which, taken together, show that Utilita owes me £17.94
The last I've heard from Utilita was a text they sent on 13th Feb 2020 - before they sent me the final Eversmart Bill.
Since then, nothing.
I'm now thinking that I should really bring this to a conclusion and although I don't usually ask for compensation, I'm wondering if I should.
Missing out on £17.94 isn't a problem for me but odd things happen. I don't want a debt collector suddenly getting involved because Utilita forgets that they owe me money rather than the other way round.
What would you do?
I have final energy bills from Eversmart and Utilita which, taken together, show that Utilita owes me £17.94
The last I've heard from Utilita was a text they sent on 13th Feb 2020 - before they sent me the final Eversmart Bill.
Since then, nothing.
I'm now thinking that I should really bring this to a conclusion and although I don't usually ask for compensation, I'm wondering if I should.
Missing out on £17.94 isn't a problem for me but odd things happen. I don't want a debt collector suddenly getting involved because Utilita forgets that they owe me money rather than the other way round.
What would you do?
0
Comments
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Phone them up and ask for it.
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contact utilita again, say you are waiting for your money and are due automatic compensation. If they say they will pay within a reasonable timescale then leave it at that. If they drag their heels or become shirty just submit a formal complaint and ask for a deadlock letter, then go to the ombudsmen. You should get your money back and compensation.0
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This is the MoneySavingExpert forum, It's not the place where you are likely to be advised to forget about money owed to you.Reed1
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I've found Facebook etc got a quicker response from Utilita than phoning0
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