Atom bank problem?

Stubod

Recently opened an Atom account. Just had a text from them confirming that I have changed my linked account, (which I haven't), and told to contact them if not correct. Tried both their published telephone numbers and neither seem to be working, nor does the app?  (.....luckily I have only "invested" £1 so far), just wondering if anybody else is having similar problems?)

As soon as I am able to I think I will be withdrawing my £1, and close my account!

Nikkster

Yes, quite a few people have reported similar- https://mobile.twitter.com/atom_bank/status/1395763741837385729

Stubod

...ta for the reply and link....at least I think my £1 is still safe then?

Nikkster

Stubod said:

...ta for the reply and link....at least I think my £1 is still safe then?

I hope so! Hopefully its 'just' a technical hitch rather than they've been hacked or something. Imagine the tension if you had a bit more than £1 with them 😬

Preacher64

My 2 year fixed saver matures tomorrow so it was a bit disconcerting to receive their text. Hopefully it’ll be resolved soon.

1882

I opened my account yesterday and got this message today. App not working and held on phone for over an hour and then they cut me off. I emailed them in the end.
I think I'll take my money and put it back in Marcus where I'm more comfortable!

wiseonesomeofthetime

It's all working again now.

Stubod

,,too late for me...I am out of it!!

Preacher64

Issue resolved, money transferred on maturity and account closed this morning.
In the 2 years I have been with them, other than the small issue yesterday, their service and app has been absolutely flawless and I wouldn’t put anyone off using their service in the future.