One Stop Phone Shop...WORST EVER?

cheghead

Has any1 come across a worse company? I think their the pits. Even since CPW took over they're just as bad.

andy88_2

I have come across a much worse phone company, whose staff routinely forge direct debits to sign up customers for deals they specifically did not want.

Your wait for a cheque that will soon come hardly seems in the same league. Thery have admitted there is a backlog, have deployed more staff to redemptions and promised that everyone will receive their money.

But your question is not only about phone companies. How about a utilities company with a network of shady deals to deceive investors including making a profit at a power station in Brazil for months before the supply pipeline arrived from Venezuela?

Murray

OSPS's Customer Service is shockingly bad if not non existant. They're so used to people complaining that they spout off the same rubbish as if reading from a script!

I ordered one of their 8 months free deals online but when the phone came it was only 5 months 1/2 price (a problem that I can now see alot of people have had). I understand that they can change offers like this and that its in their terms and conds but I didnt realise that they would expect me to pay for the return postage...the cheek!! Do they have an interest in Royal Mail?!?! The only time that I saw in writing that I would be liable for return postage was in the paperwork that came with the phone...a bit late then!

After giving up on their Customer Diservices Dept, I sent the phone back (within the 14 return period). Checked my bank account on Tuesday (the 21st & about 2 weeks after they received the phone) and Carphone Warehouse had withdrawn nearly £50 line rental so I phoned them to explain their mistake. Surprise surprise OSPS hadn't sent them the paperwork to say the contract had been cancelled. Now, stupidly, I expected a grovelling apology and the money put back into my account within 24 hours (maybe 48 at the longest)...how wrong could I be. Apparently it will take 8 DAYS (5 & 1/2 of which the banks are open)!!!

It makes you wonder just how much money they are making in interest by keeping my money (& I'm sure 1000's of other people's) for this long. As for the penny that OSPS charge to your card, I shouldnt think many people claim that back and pennies make pounds for OSPS!

ARRRRGH!!!! :mad: