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Covid profiteering

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lcplucie
lcplucie Posts: 1 Newbie
edited 19 May at 4:56PM in Coronavirus Board
Back in February, we booked our holiday to Anglesey for 4 nights at £800 and secured it with deposit. I called 8 weeks ahead of the holiday to pay the balance and was told I had to wait to pay because he hasn't got round to emailing everyone as the prices have gone up. I explained that we have secured our booking and have an email confirming this. I still haven't received this email but I know someone else who had booked the same destination and and holiday went from £800 to £1200. He said it doesn't matter and the prices have gone up. No sort of apology for this. Now if he hadn't been so rude we would've kept the booking and paid extra £400 even though we knew it was extortion. He has taken all of his terms and conditions down from the website. He did offer a refund if we didn't want the holiday at the new price which we took because he was so rude and aggressive from the second he picked up the phone, but how can this happen when we have our booking secured and confirmed with the total cost at £800? This was booked with white beach holidays Anglesey.

Comments

  • elsien
    elsien Posts: 35,964 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The terms and conditions appear to be on the website now, and you may also have been able to find an older cached version when he first tried to get more money off you. 
    But as you’ve already accepted the refund it’s too late to challenge it now. 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • eskbanker
    eskbanker Posts: 37,014 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    The Ts & Cs do all seem to be on the website, as changed earlier this month, with previous versions accessible at Web Archive.

    There doesn't seem to be anything in them that permits price changes on a confirmed booking (other than, for example, change in VAT rate), and even if there was, it's not necessarily enforceable if deemed an unfair contract term, so if they don't consider a confirmed booking to have a fixed price then it may be worth contacting their local Trading Standards?  Some companies will consider it justifiable to levy a surcharge to cover additional deep cleaning for Covid reasons but (a) an extra 50% would be excessive and (b) this would have been introduced long before February!
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