Problem with Ocotopus Energy Go, meter readings inaccurate

[Deleted User]

googlefast said:

niktheguru said:

Don't use the smart energy meter energy usage, either read the actual meter readings from the meter (or IHD) and then compare the usage for a 24 hour period. (i.e. 2 meter readings) - then compare that to the 24hr readings from the website.
Which brand of smart meter do you have installed?

It says Landis Gyr+, Toshiba, E470, type 5394 on it,

Yes, that is SMETS2. There have been reports of clock drift so as suggested I would check the meter settings. Also, if you are using a delayed EVSE start then you need to check the settings in your EV and EVSE.

PS You cannot change the time on a SMETS2 meter. It picks it up via the comms hub from the WAN.

It is very easy to check when electricity is being used. I have a Powerwall 2 and EV. This graph shows that an event started at 0030 and finished at 0430. The event was the charging initially of my EV which used a mix of Grid and battery power, followed by the Powerwall 2 partially recharging in the latter part of the Go period. Bright App (Hildebrand) is a registered DCC User and the information that it gets is the same as Octopus pulls from our meters.

Campsalllad

Still not been transferred from Green network energy to EDF.
Telephoned them 3 times over the last 2 months and was told I will be hearing shortly on each occasion.

Still heard nothing. Not even had an e Mail or any correspondence, even after speaking to them. This is now going back to early FEB when GNE went bust. 

Any one else still not got account set up? It’s getting quite ridiculous and this is totally unacceptable imo. Can’t pay as no account or D/D set up. Over 3 months now.

[Deleted User]

Campsalllad said:

Still not been transferred from Green network energy to EDF.
Telephoned them 3 times over the last 2 months and was told I will be hearing shortly on each occasion.

Still heard nothing. Not even had an e Mail or any correspondence, even after speaking to them. This is now going back to early FEB when GNE went bust. 

Any one else still not got account set up? It’s getting quite ridiculous and this is totally unacceptable imo. Can’t pay as no account or D/D set up. Over 3 months now.

Wrong thread my friend.

googlefast

Dolor said:

googlefast said:

niktheguru said:

Don't use the smart energy meter energy usage, either read the actual meter readings from the meter (or IHD) and then compare the usage for a 24 hour period. (i.e. 2 meter readings) - then compare that to the 24hr readings from the website.
Which brand of smart meter do you have installed?

It says Landis Gyr+, Toshiba, E470, type 5394 on it,

Yes, that is SMETS2. There have been reports of clock drift so as suggested I would check the meter settings. Also, if you are using a delayed EVSE start then you need to check the settings in your EV and EVSE.

PS You cannot change the time on a SMETS2 meter. It picks it up via the comms hub from the WAN.

It is very easy to check when electricity is being used. I have a Powerwall 2 and EV. This graph shows that an event started at 0030 and finished at 0430. The event was the charging initially of my EV which used a mix of Grid and battery power, followed by the Powerwall 2 partially recharging in the latter part of the Go period. Bright App (Hildebrand) is a registered DCC User and the information that it gets is the same as Octopus pulls from our meters.

Yes, I'm using delayed EVSE start, but I've checked that a couple of times and I'm sure that it's working correctly. If there's a clock drift issue, do you what I can do about it? Is the bright app for their customers only or can anyone use it? Octopus does a similar graph.

niktheguru

Yes, I'm using delayed EVSE start, but I've checked that a couple of times and I'm sure that it's working correctly. If there's a clock drift issue, do you what I can do about it? Is the bright app for their customers only or can anyone use it? Octopus does a similar graph.

Anyone can use the bright app. You can download it from your app store (apple or android) and just give it your post code and GUID/MAC from your IHD. I has the benefit that it will give you your readings in realtime rather than 24hrs later, like the octopus website does. Might be worth checking that out.

[Deleted User]

Bright App is free. You have to register and give them permission to access your smart meter data. There are also a variety of other third-party Apps that can be used to show Octopus usage and cost. I use Octopus Compare and Octopus Watchdog.

Meter timing issues are something that only the supplier can resolve.The DCC is responsible for all SMETS2 comms hubs so all the supplier can do is to ask The DCC to initiate a remote 3 minute power out reset. Hopefully, the comms hub would then pick up the correct network time when it restarts. If not, the supplier will need to send out an engineer to pull the main supply fuse to your property. I see that a number of comms hub manufacturers have now recognised the need to avoid installer visits, and they are deploying modified software which will reboot the comms hub once per day.

My 'guess' though is that this is not a meter problem: it is more likely to be a high demand device coming on outside of the cheap Go period which could be something as simple as the EV hasn't switched to DST. Simply turning on an oven at, say, 5pm will confirm that the meter is accurately recording usage against time. The Zappi 2 EVSE problem was resolved by the user going into the device settings under guidance from MyEnergi. I had an unrelated issue with my Zappi 2 a month ago as it would disconnect having detected voltage in excess of 253 volts. A simple check of my smart meter menu showed that my Grid voltage was 247volts so it was the Zappi that was at fault. Again, under guidance from MyEnergi, I was able to recalibrate my Zappi 2.

googlefast

[Deleted User] said:

Bright App is free. You have to register and give them permission to access your smart meter data. There are also a variety of other third-party Apps that can be used to show Octopus usage and cost. I use Octopus Compare and Octopus Watchdog.

Meter timing issues are something that only the supplier can resolve.The DCC is responsible for all SMETS2 comms hubs so all the supplier can do is to ask The DCC to initiate a remote 3 minute power out reset. Hopefully, the comms hub would then pick up the correct network time when it restarts. If not, the supplier will need to send out an engineer to pull the main supply fuse to your property. I see that a number of comms hub manufacturers have now recognised the need to avoid installer visits, and they are deploying modified software which will reboot the comms hub once per day.

My 'guess' though is that this is not a meter problem: it is more likely to be a high demand device coming on outside of the cheap Go period which could be something as simple as the EV hasn't switched to DST. Simply turning on an oven at, say, 5pm will confirm that the meter is accurately recording usage against time. The Zappi 2 EVSE problem was resolved by the user going into the device settings under guidance from MyEnergi. I had an unrelated issue with my Zappi 2 a month ago as it would disconnect having detected voltage in excess of 253 volts. A simple check of my smart meter menu showed that my Grid voltage was 247volts so it was the Zappi that was at fault. Again, under guidance from MyEnergi, I was able to recalibrate my Zappi 2.

That's great, I'll look into installing that app. I don't think it's another device, simply because the smart energy meter doesn't indicate any usage high electric during hours that Octopus does. It's most likely a timing issue, looking at the graphs from Octopus, it seems like it's around 3 hours early, i.e. my car starts charging at 00:30, but Octopus graph shows that high usage starts at 21:30.