Erroneous Switch

E.ON_Company_Representative

Otherside22 said:

So I moved into a flat 2 months ago, opened an electric account with e.on, switch went through fine, been billed and paying by direct debit since then fine. Today however, recieved a "We're sorry to see you go" email from them. I've contacted them as I did not make a switch request. They informed me that I was switched over to SSE on the 7th of May, but they will try and transfer the supply back, and bill me as if the switch never happened. 

SSE however, are being very unhelpful about it. They have confirmed that there is an account at my address with them, but that I am not the named account holder. However, they will only deal with the account holder - they will not consider it an erroneous switch until they are contacted by the named account holder, but despite that, they consider that there is a contract between me and them, and that I will be liable for any charges.

Where do I stand with this? I have not opened an account with SSE or requested the switch. I just want them to switch me back to e.on, and I really don't want to be charged by both companies. 

Hi Otherside22, hope you're well. A few of us guys from E.ON monitor these forums so should be able to help.

Don't worry about what SSE are telling you, if your name was on the account with them then the switch wouldn't be 'Erroneous' in the first place. We'll get in touch with them directly and ask for your meter(s) back. Unless they reject our request and there's a bit of back and forth or further confusion you, the customer, usually wouldn't need to get too involved.

Whilst it's an uncommon situation this type of thing happens frequently enough that we have teams of people who's entire job is to resolve issues like this. As well as this there's pretty well defined procedures in place to ensure you're not left out of pocket. As you mention SSE won't charge you for any energy and we'll bill as if you'd never left i.e. when you come back to us your start readings will be your final readings + 1.

As others have mentioned sometimes meters can get mixed up in new-builds when the properties are registered on the National Databases. For this reason we may need to check the meter serial number(s) to confirm they're yours. Are you in a house or a flat? Are your meters located alongside others, or attached to your property (even better if they're inside). 

I'd say for now see how things go on. If we've started the ET process then it should resolve itself within a few weeks but we'll monitor and be in touch if needed. 

Thanks, Matt

Hasbeen

Otherside22 said:

Gerry1 said:

Otherside22 said:

I am aware of this
The issue here (if you bothered to read the post) is...

Oh well, if you are going to be rude then don't expect any help, at least not from me.

Apologies if you considered that to be rude, but to be quite frank with you, I consider not reading a post and then insisting I am simply attempting to not pay a bill to be rude.

Thanks for you help so far, and have a nice evening. 

Not seen that before? New Op loses MSE expert on energy advice  by being rude to them on first post?

Never saw the "not reading a post and then insisting I am simply attempting to not pay a bill " Comment? from Gerry 1

 LOL Ops loss.