We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Halifax Online Banking Issue
Stompa
Posts: 8,390 Forumite
I just had an odd experience with Halifax online banking (using a browser on a PC). It kept telling me my Username/Password combination was unrecognized. It seems that the Password field was only accepting a maximum of 15 characters, and mine was longer than that. Resetting the password to a shorter one seems to have fixed the problem.
So should you be unable to log in, this may be the issue.
Oddly, there doesn't seem to be a way of sending them a message about this, and I don't think I can face phoning them!
Update: it now seems to be accepting a maximum of 20 characters, so I assume they must have found and fixed the problem.
So should you be unable to log in, this may be the issue.
Oddly, there doesn't seem to be a way of sending them a message about this, and I don't think I can face phoning them!
Update: it now seems to be accepting a maximum of 20 characters, so I assume they must have found and fixed the problem.
Stompa
0
Comments
-
I had exactly the same issue last week and, I too, found that changing my password from 16 to 15 digits resolved the issue.
Weird one.1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.6K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards