Tui not carrying over incentive

alisonhnt

I have rebooked Mexico last year to this year. Paid more for a better holiday. Was given a £500 to stay and not cancel. Wish I cancelled. 

I have been on phone for 4 hours. Spoke to a lovely lady. Nearly rebooked, phone gets cut off. Called back. 45 mins on hold. Spoke to another lovely lady. She said she will call back if cut off again. Got cut off. No call back. Deep breath!!!

Called back. 50 mins on hold. Spoke to an obnoxious man that kept saying it’s in the terms and conditions, to be told that the incentive from last year was not being transferred. I was willing to pay another £2000 to upgrade flight but no. Can’t keep £500!! I then said how do I cancel for him to say you do that then you will lose £3500!!! Basically 90% of holiday!!! I fly out on July 1st so lose out by one day for keeping incentive!!! What should have been an easy transition turned into stress from hell!! 😡😡

Westin

I have just looked at my TUI refund credit note from my cancelled May 2020 holiday and it says that it is valid to use until 31 October 2021.