Does "battery needs replacing" indicate a material fault with the product, that should be rectified?

Mickey666

mikcatta said:

Well ... Owl and my supplier, between them are being an a**e, Owl says return the transmitter, my supplier SmartGreenShop told me last week, they all had this inherit fault (so I would swap one bad unit for another). They have until until end of play today, to come up with an action plan to resolve this (yeah I know it doesn't affect the operation of the unit, but it is brand spanking new and should work 100% and bothers me that it doesn't). If nothing comes of it, then first of all its going to be a letter of intent. 

Are you deliberately looking for an argument?

You don't like the product, you have the right to return it for a full refund.  Why not just do that?

What do you think a 'letter of intent' will achieve?  Do you expect them to redesign the thing just for you?  All they'll do is offer you a full refund . . .  which you're already entitled to anyway.

mikcatta

It sad, because I actually like the Owl ... but my heart says don't put up with poor customer service (products that don't work 100%, rude replies, etc). I will just have to look around and see what else (if anything) there is on the market.

mikcatta

Unfortunately, in this case, despite it being a "known" issue, it was left for me to find out the hard way. I've tried to discuss it with the manufacturer and had a rude response. I've highlighted the issue with the supplier, and by their own omission, the did not forward on the result of their conversations with the manufacturer, to me. 
Two there are really two issues at hand here i) The faulty item and ii) the poor handling of the complaint by the supplier/manufacturer, belittling my request for something "just works 100% when I paid 100% of the price".
I, per se, have no issue with SmartGreen commenting on this forum, this isn't a dig at them. I can only hope they will learn that not everyone is willing to put up with poor customer service, when things do go wrong, which is a part of life. Its a hard decision to stuck to your guns, when you are being told that essentially the product works except for one small part.

Mickey666

mikcatta said:

Unfortunately, in this case, despite it being a "known" issue, it was left for me to find out the hard way. I've tried to discuss it with the manufacturer and had a rude response. I've highlighted the issue with the supplier, and by their own omission, the did not forward on the result of their conversations with the manufacturer, to me. 
Two there are really two issues at hand here i) The faulty item and ii) the poor handling of the complaint by the supplier/manufacturer, belittling my request for something "just works 100% when I paid 100% of the price".
I, per se, have no issue with SmartGreen commenting on this forum, this isn't a dig at them. I can only hope they will learn that not everyone is willing to put up with poor customer service, when things do go wrong, which is a part of life. Its a hard decision to stuck to your guns, when you are being told that essentially the product works except for one small part.

I get that you're disgruntled that the product doesn't work as expected but why not simply return it for a full refund?

I'm not sure what 'guns' you're trying to 'stick to' or the point of your apparent crusade.  What is it that you're hoping to achieve?

mikcatta

Because, I actually like the product and have been "promised" a fixed transmitter. If that doesn't materialise in a timely manner (1 week), then I have no alternate but to return it for a full refund. No crusade, just would rather having something that works 100%, is that too much to ask?

Ditzy_Mitzy

mikcatta said:

Because, I actually like the product and have been "promised" a fixed transmitter. If that doesn't materialise in a timely manner (1 week), then I have no alternate but to return it for a full refund. No crusade, just would rather having something that works 100%, is that too much to ask?

Yes, apparently.  If the thing's a load of pony, then it's a load of pony.  You can't expect them to make you a bespoke one that isn't a load of pony just because you asked for it.  Your choices seem to be to accept a refund or to have another one, which is likely to be equally rubbish.  

mikcatta

I don't agree, they have said the problem has now been resolved in the latest batch. If no show after a week OR if I get another dud, then it's a refund time, simples....  

mikcatta

Well a week has passed, despite reassurance they were going to resolve the issue, there has been no sign of a replacement from Owl/Smart Green, so the item has been returned for a full refund. I am disappointed in the item, but more so, from the lack of support from the suppliers, who seem to want to wriggle out of their obligations from having something that works 100%.