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Refusal to refund delivery charge

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Comments

  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    It would be pretty petty of them not to refund the full amount,  but it has more become a point of principle now, I can’t bear these big companies thinking they can just say no and rip off their customers! Thanks for your advice 🙏 
    It would be petty but this is Sports Direct AKA Mike Ashley. He generally believes that he is above any form of legislation.
    Well, he is an essential retailer after all  ;)
    Oh yes, the bikes....!
  • sheramber
    sheramber Posts: 24,141 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    sheramber said:
    Standard delivery is £4.99
    Next day delivery is £7.99
    So you are due refund of difference - £3.00
    So offering a voucher for free  delivery  worth £7.99 is a goodwill gesture.
    But I don’t want a voucher for something I’m not going to use. I would rather have the refund. Just wondering if I’m legally entitled to request that 🤷‍♀️
    Then reply telling them that.
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