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Expedia never claimed travel voucher on my behalf

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Zoegates
Zoegates Posts: 9 Forumite
Name Dropper First Post
edited 19 May at 4:56PM in Coronavirus Board
Hi everyone, 
I am looking for some advice on what to do in regards to Expedia not acting on my behalf as instructed. I was due to fly to Portugal last year in May and booked my flights via Expedia, a couple of weeks before the flight was due to depart Expedia sent an email asking if I would like a travel voucher, which I accepted. I received an email detailing the amount of credit a couple of days after this. 
Between the easing of lockdown and the lockdown at Christmas I contacted Expedia via their live chat to ask whether they had any update on when this credit needed to be used by, the responded that I needed to contact the airline directly. 
Long story short: over the course of a lot of phone calls to TAP Portugal, they eventually told me that my ticket had expired in October 2020 as they had no record of Expedia being in contact with them to claim the credit for the flight. I have expressed this to Expedia and used the Resolver tool to contact them and they are not taking responsibility, they have told me it is my fault as I have let the ticket become 'invalid' so I am now entitled to neither airline credit or a refund. I've asked for them to review the case again and have been told three times now that someone will get back to me in 72 hours.
Has anybody else experienced anything similar? And are there any further steps I can take? 
Any help is appreciated. 
Thank you,
Zoe

Comments

  • superbigal
    superbigal Posts: 619 Forumite
    Part of the Furniture 500 Posts
    Zoegates said:
     I received an email detailing the amount of credit a couple of days after this. 

    Presumably this email and credit code detailed your new terms and conditions.
  • Nick212010
    Nick212010 Posts: 63 Forumite
    Fifth Anniversary 10 Posts
    Zoegates said:
     I received an email detailing the amount of credit a couple of days after this. 

    Presumably this email and credit code detailed your new terms and conditions.
    Perhaps a key detail here is where this email came from. Was it Expedia, or was it from the airline?

    If from Expedia, it is likely only a complimentary email. However Expedia will have needed to have arranged credit note with the airline fir the OP to be able to use it. If Expedia failed to do this, they should be liable and either reimburse the OP with cash or credit to use with Expedia again.
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