Buying a Service Plan from a Dealership

motorguy

fred246 said:

So who employs all these auditors who travel round the garages counting filters? Manufacturers desperate to get rid of their dealers. Very entertaining anyway. Mechanics don't need any qualifications to work on a car. They are not registered.

As i predicted - you were asked to produce evidence to support your views, which you cant do so stopped posting on here until the heat was off and now theres some other way to pull the thread off track you're back poking at that.

So back to what you were asked - Why dont you list out all your beliefs about the motor trade and then your conclusive evidence to support it?

And as you make broad brush statements i dont think its unreasonable to expect statistical evidence showing > 50%+ support for your beliefs from independent sources with no underlying agenda, not edge cases of 1 or 2% from sources with agendas.

We look forward to your response 

fred246

The only people who are going to do research are the consumer organisations like trading standards or Which magazine. Here is a report from Which magazine.
https://conversation.which.co.uk/motoring/can-you-trust-your-local-garage/
It is the whole ethos that is missing. Not changing my pollen filter isn't going to kill anyone. However it is an item on a servicing list for my car. So if they don't do it they should tell the customer. There seems to be a whole culture of just ticking the box if for whatever reason you don't do the task. That is assuming they even have a checklist.

peter_the_piper

So, the net result is. You buy a new car, for the warrenty to be upheld you need it serviced and log book completed. Whether you buy 1/2/3/4/5 years of servicing is down to you and the dealer. After the warrenty runs out its up to you who does it.

motorguy

fred246 said:

The only people who are going to do research are the consumer organisations like trading standards or Which magazine. Here is a report from Which magazine.
https://conversation.which.co.uk/motoring/can-you-trust-your-local-garage/
It is the whole ethos that is missing. Not changing my pollen filter isn't going to kill anyone. However it is an item on a servicing list for my car. So if they don't do it they should tell the customer. There seems to be a whole culture of just ticking the box if for whatever reason you don't do the task. That is assuming they even have a checklist.

11 year old report Fred.
23 AUGUST 2010
And it talks about "garages", not franchised dealers.

AdrianC

motorguy said:

fred246 said:

The only people who are going to do research are the consumer organisations like trading standards or Which magazine. Here is a report from Which magazine.
https://conversation.which.co.uk/motoring/can-you-trust-your-local-garage/
It is the whole ethos that is missing. Not changing my pollen filter isn't going to kill anyone. However it is an item on a servicing list for my car. So if they don't do it they should tell the customer. There seems to be a whole culture of just ticking the box if for whatever reason you don't do the task. That is assuming they even have a checklist.

11 year old report Fred.
23 AUGUST 2010
And it talks about "garages", not franchised dealers

And, for those who cba with the link...

They "introduced" four "potentially dangerous" faults to some cars and sent them for a service.
90% missed at least one. They give no more detail than that... No indication of how many missed which issues. No indication of what sort of "service" they were sent for.

These "potentially dangerous" faults?

• Reducing brake fluid level to minimum
• Blowing one of the reversing light bulbs
• Deflating nearside rear tyre to 20% below required pressure
• Deflating spare tyre to 10psi (almost flat)

All of those are things any half-way responsible driver should be DIY checking themselves regularly, of course...

fred246

All services start "in addition to weekly checks" so you can't blame owners for poor garage servicing standards. Motorguy agrees that servicing was bad 40 years ago. I have proven it was bad 10 years ago. Nothing has changed in the last 10 years that I know of.

motorguy

fred246 said:

All services start "in addition to weekly checks" so you can't blame owners for poor garage servicing standards. Motorguy agrees that servicing was bad 40 years ago. I have proven it was bad 10 years ago. Nothing has changed in the last 10 years that I know of.

No, i said that main dealers were held to different accountables than they were 40 years ago.

You havent proven it was bad 10 years ago, because that only refered to "garages", not main dealers.  There was no information on what those "garages" were.   Though i did like how they added a bit of drama by describing the "faults" they'd applied as "potentially dangerous".  Good click bait headline if they were to run it again now.

A lot has changed in 11 years.  You arent - by your own admission - in any way close enough to franchised dealer networks to comment, because - by your own admission - you never frequent them.

So, as i said, please provide up to date, relevant data to support what you're saying, because, as usual, you havent dont any of that so far.

fred990

So, might it be fair to say that if you care about how your car has been serviced you take a real interest in how it's been done? But if you only rent it via pcp you couldn't care less? 
I ask because I see lots of posts about handing a car back where the renter is only concerned about the damage they have inflicted on the car and not how well (if at all?) it's been serviced? 

motorguy

fred990 said:

So, might it be fair to say that if you care about how your car has been serviced you take a real interest in how it's been done? But if you only rent it via pcp you couldn't care less? 
I ask because I see lots of posts about handing a car back where the renter is only concerned about the damage they have inflicted on the car and not how well (if at all?) it's been serviced? 

Ah.  Flipped back to the 990 account given the 246 account is on the ropes, being asked for evidence that clearly cant be provided? 

AND had posts removed too today after backlash on another thread.  The 246 account is taking a real bashing today. 

fred246

All the reports from consumer organisations that I have read have always highlighted the fact that franchised dealers have never performed better than independents. For all the "only we can have the knowledge and equipment to work on your brand of car" they have NEVER been shown to be better. A franchised dealer is always going to have a queue of people asking for the manufacturer's stamp whether it to be satisfy a PCP or because they think the resale value will be higher. People going to an independent are more likely to want a service than a stamp. All that is needed to service a car is a checklist of things to do. You need to go through them one by one and only tick them when the job is done. Check fluids tick Check tyre pressures tick Check lights tick. I don't see why garages can't do it.  As Motorguy is always asking me for evidence maybe he could supply the evidence showing that a main dealer is better than an independent at servicing.