How long should a claim take…?

D3xt3r5L4b

After some ballpark advice initially here.

How long should an insurance claim for a kitchen reinstatement following a leaking mains pipe take to resolve, realistically?

Following the find and repair of the leak we are into the stages of having the removal and reinstatement works done as follows:

Removal of the ceiling and floortiles by Rhodar due to the presence of asbestos.

All kitchen base units, cupboard etc. removed, sink removed etc. (just a standard galley style kitchen about 13ft by 9ft). 

Then the walls and ceilings to be plaster boarded and skimmed, mist coated then top layers of emulsion applied. 

Then kitchen units and worktops etc. be re-fitted and flooring levelled and new floor tiles laid.

I’ll get to the nitty-gritty info and next-step advice to take once I have an idea as to how long it should take, compared to how long it’s actually taken thus far (and is still far from completion)…

Thanks everyone.

lisyloo

Trades are in high demand at the moment, partly due to people having a lot of work done due to spending more time at home but also because a number of immigrant workers went home during the pandemic.
Some Contractors are walking off jobs and going to higher paid work i.e. supply and demand.
This may be the bulk of your issue.
If you are unhappy the steps are 
1) Discuss amicably with your insurer
2) If that's not working make a formal complaint in line with their complaint procedure. At least a free proof of posting should be taken (I prefer recorded for important letters) or for speed try read and delivery receipts on emails if that is permitted as a method of communication.
3) The final step would be the insurance ombudsman but you'd have to either reach deadlock with step 2 or after 8 weeks if not resolved.
I would recommend keeping details of all comms with name, date, time (useful for getting recordings/trasnscripts) and content. Having details will come in very handy if your complaint has to be escalated to the later stages.
If however the issue is a lack of tradespeople UK wide then you might just have to wait in line like everyone else. You issue sounds like it's exacerbated by needing varying trades people and not just one.

D3xt3r5L4b

The job has been assigned to a buildings/facilities company who directly employ their own trades people under one roof covering the various aspects of building maintenance- joiners, electricians, gas engineers, plumbers etc.

So far it has taken 5 months to just get the old kitchen gutted, replastered and the new kitchen units in. That’s it.

They haven’t even started decorating, doing the flooring etc. yet. 

Thrugelmir

Last year took me 3 months to get a leaking shower fixed. This year having some plastering done but my guy already had 10 weeks work scheduled in. So having to wait. 

Seems as if a lot of people are having home improvements done and extensions built. Though shortages of materials and parts seems to be causing delays. 

lisyloo

D3xt3r5L4b said:

The job has been assigned to a buildings/facilities company who directly employ their own trades people under one roof covering the various aspects of building maintenance- joiners, electricians, gas engineers, plumbers etc.

So far it has taken 5 months to just get the old kitchen gutted, replastered and the new kitchen units in. That’s it.

They haven’t even started decorating, doing the flooring etc. yet. 

The fact that it’s a one stop shop doesn’t really change the shortage issue.
but yes I’d be unhappy with that level of progress and discussing it with them