Composite Door Question

olgadapolga

Does anyone know if an acceptable/recognised repair of a new but leaking composite door would be to use clear silicone on the outside of the door around the window and moulding? 

Full story: had a new composite door fitted mid-February. Started leaking through the cassette a month later. 

Initial solution was to put silicone around the moulding (that sits on edge of window and door itself) on the outer edges, so the silicone is on the window/moulding and door/moulding and is highly visible (and messy). Silicone applied inside and out.

Not happy, so complained. Told that glazing tape would be ordered and fitted, should resolve issue. Silicone "removed" although lots still left on the door. Of course, silicone is tacky so dust etc is sticking to it, making the door look very messy.

Didn't cure the leak and now leaks more than before.  

Have now been told that the silicone around outer edges of door (that was removed after I complained about it) needs to be replaced.

I'm not happy about this so spoke to the manufacturer who told me that there shouldn't be any visible silicone on the door, that it appeared to be an issue with the cassette and that it needed replacing.. However, the manufacturer has apparently told the installer to apply silicone to the door.

The installer has now gone quiet as I asked for clarification as to what they intend to do with my door as I am not happy at the thought of a tube of silicone being liberally applied to the internal and external fascias of the door again. And it was liberal last time, they got it everywhere, it's all over the door.

Just not sure what to do next. The door has been incorrectly manufactured, according to the installer. To me, it's not fit for purpose and should be replaced. I'm tempted to tell them that the door should be replaced or they can refund the cost of the door. The main problem is that I don't know enough about composite doors to be able to challenge them effectively.

Does anyone have any advice?

Thanks (again).

Rosa_Damascena

Is there a guarantee?

olgadapolga

Rosa_Damascena said:

Is there a guarantee?

Yes, apparently for ten years (not that I've seen any paperwork yet).