Gas meter no longer provides a reading

OtleyDominic

I haha gas meter which has failed and will not provide a meter reading I can read. I have contacted Scottish Power who will not fix it as they are waiting for my house to be included in the smart meter rollout, for such they have no idea of any near term dates. 
It is annoying as I am unable to monitor my usage and cant then get the best deal for such usage. Any guidance is welcomed on what I can do? 

[Deleted User]

From the Citizens Advice website:

Quote: If you have a credit meter

Carry out these checks to see if your meter is faulty:

• switch off all the appliances in your home including any pilot lights
• check if the numbers on the meter's display are still moving

If the meter stops, turn on 1 appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty.

If the meter is still moving, it's probably faulty. If it's a gas meter, you might have a gas leak - report it immediately to the National Grid Gas Emergency line on 0800 111 999.

You should contact your supplier to investigate the problem with your meter. They can arrange for it to be tested.

After it's been tested they should send you a letter explaining:

• what they’ve done to investigate the problem
• what they’ll do to fix it 
• how long it’ll take

If your supplier doesn’t do this within 5 working days they have to pay you £30 compensation. They must do this within 10 working days. If they don't pay you on time they have to pay you an extra £30 for the delay.

If your supplier finds that it’s not faulty, they might ask you to pay a fee. Unquote

If your meter is deemed to be end-of-life, suppliers now have the right to fit a smart meter as they have a legal right of access to your property.

OtleyDominic

Thank you. It is not a credit meter. It is just a gas meter. There is nothing showing on the display, it is blank. They said its not their issue and I need to wait for smart meter rollout in thy next year. 

imeach

What make/model of meter is it?
A picture would be good

Any buttons you can press?

Gerry1

OtleyDominic said:

Thank you. It is not a credit meter. It is just a gas meter. There is nothing showing on the display, it is blank. They said its not their issue and I need to wait for smart meter rollout in thy next year. 

If there's no key or card then it is a credit meter.  You seem to be confusing it with a pre-payment meter.

[Deleted User]

OtleyDominic said:

Thank you. It is not a credit meter. It is just a gas meter. There is nothing showing on the display, it is blank. They said its not their issue and I need to wait for smart meter rollout in thy next year. 

It is a supplier’s responsibility to maintain the meter assets that they install or come to them via a switch. Trying to play the smart meter card is an abrogation of that responsibility. As helpfully stated above, meters are either prepayment or credit. If you pay monthly or on receipt of a bill, then you have a meter which is working in the credit mode.

Have you raised a written complaint?  If not, then do so. Make it clear that the remedy that you are seeking is a replacement meter. If SP responds as it has done so far, then ask for an immediate Deadlock letter. You can then take your complaint to The Energy Ombudsman without the standard 8 week wait. The threat of a £400 Ombudsman charge might generate some action. 

OtleyDominic

Thank you all for clarification and your help. I will write to them today and raise a complaint