Prime Health Zone selling CBD Gummies

Alan_J

Pollycat said:

Alan_J said:

Yes be very careful when ordering keto/cbd online. Companies like primehealthzone have questionable business practices. How to spot? Ads on social media. They have multiple product websites which our different to the support website. You may see an online chat box, " Need support, were here to help." Looks the same on all sites. May have a Uk tel no on the page but products come from the USA. Two examples of fraud/questionable business practices:

-Customer orders £38 and gets charged £198( amounts will vary on currency). Tricked into ordering 5 bottles rather than 1

-Didn’t realise signed up to subscription offer, so get ongoing payments taken later

Always check where the products are coming from? UK/USA? even though has a UK tel no, most likely being shipped from the USA. Do contact your bank and cancel payment from these companies otherwise you may be charged a 2nd time as signed up to a subscription offer. Check exact wording on the bank statement and call your bank/cc company to cancel further payments. And ask them banks why they dont flag dodgy companies with high complaint rates and stop accepting payments from them!!

Don't you think there's an element of personal responsibility on the purchaser not to order stuff from companies with high complaint rates?

HI, as to responsilblity for online fraud would say. 1. Banks need to track complaint rates better. Once reach a threshold, flag them for investigation, put the on stop. Share data with other banks.  2. Facebook - better monitoring of advertisers, making it easier to report scam ads. The reporting is to click on the ad, but if you cant see it anymore you cant.. 3. The customer- - yes need to think twice about responding to a facebook. ad. Buy instead from a reputable supplier like Amazon, so you have some redress if things go wrong. They need to check terms and conditions, to check that they are not signing up to a subscription offer. To research company e.g. Trust Pilot before they order. Primehealthzone have terrible reviews(not always easy as they trade usinng multiple different product wesbites. When ever they see a Celebrity linked to an ad, conclude that its probably not true. Dont buy on impulse!

Alan_J

Alan_J said:

Pollycat said:

Alan_J said:

Yes be very careful when ordering keto/cbd online. Companies like primehealthzone have questionable business practices. How to spot? Ads on social media. They have multiple product websites which our different to the support website. You may see an online chat box, " Need support, were here to help." Looks the same on all sites. May have a Uk tel no on the page but products come from the USA. Two examples of fraud/questionable business practices:

-Customer orders £38 and gets charged £198( amounts will vary on currency). Tricked into ordering 5 bottles rather than 1

-Didn’t realise signed up to subscription offer, so get ongoing payments taken later

Always check where the products are coming from? UK/USA? even though has a UK tel no, most likely being shipped from the USA. Do contact your bank and cancel payment from these companies otherwise you may be charged a 2nd time as signed up to a subscription offer. Check exact wording on the bank statement and call your bank/cc company to cancel further payments. And ask them banks why they dont flag dodgy companies with high complaint rates and stop accepting payments from them!!

Don't you think there's an element of personal responsibility on the purchaser not to order stuff from companies with high complaint rates?

HI, as to responsilblity for online fraud would say. 1. Banks need to track complaint rates better. Once reach a threshold, flag them for investigation, put the on stop. Share data with other banks.  2. Facebook - better monitoring of advertisers, making it easier to report scam ads. The reporting is to click on the ad, but if you cant see it anymore you cant.. 3. The customer- - yes need to think twice about responding to a facebook. ad. Buy instead from a reputable supplier like Amazon, so you have some redress if things go wrong. They need to check terms and conditions, to check that they are not signing up to a subscription offer. To research company e.g. Trust Pilot before they order. Primehealthzone have terrible reviews(not always easy as they trade usinng multiple different product wesbites. When ever they see a Celebrity linked to an ad, conclude that its probably not true. Dont buy on impulse!

ps and  take screen shots of any ads they have ordered through on facebook..as might not be able to find again in future,,,..

Pollycat

Alan_J said:

Pollycat said:

Alan_J said:

Yes be very careful when ordering keto/cbd online. Companies like primehealthzone have questionable business practices. How to spot? Ads on social media. They have multiple product websites which our different to the support website. You may see an online chat box, " Need support, were here to help." Looks the same on all sites. May have a Uk tel no on the page but products come from the USA. Two examples of fraud/questionable business practices:

-Customer orders £38 and gets charged £198( amounts will vary on currency). Tricked into ordering 5 bottles rather than 1

-Didn’t realise signed up to subscription offer, so get ongoing payments taken later

Always check where the products are coming from? UK/USA? even though has a UK tel no, most likely being shipped from the USA. Do contact your bank and cancel payment from these companies otherwise you may be charged a 2nd time as signed up to a subscription offer. Check exact wording on the bank statement and call your bank/cc company to cancel further payments. And ask them banks why they dont flag dodgy companies with high complaint rates and stop accepting payments from them!!

Don't you think there's an element of personal responsibility on the purchaser not to order stuff from companies with high complaint rates?

HI, as to responsilblity for online fraud would say. 1. Banks need to track complaint rates better. Once reach a threshold, flag them for investigation, put the on stop. Share data with other banks.  2. Facebook - better monitoring of advertisers, making it easier to report scam ads. The reporting is to click on the ad, but if you cant see it anymore you cant.. 3. The customer- - yes need to think twice about responding to a facebook. ad. Buy instead from a reputable supplier like Amazon, so you have some redress if things go wrong. They need to check terms and conditions, to check that they are not signing up to a subscription offer. To research company e.g. Trust Pilot before they order. Primehealthzone have terrible reviews(not always easy as they trade usinng multiple different product wesbites. When ever they see a Celebrity linked to an ad, conclude that its probably not true. Dont buy on impulse!

I'm curious how you see primehealthzone.
You start off by saying they have "questionable business practices" then link them to "fraud".
Are they a legitimate company that has "questionable business practices" or are they frausters?

The above might be how you would like it to work but here's food for thought:
There are websites out there that offer to give a 'value add' service for things that you can get cheaper or even free from the official source.
For example, driving licence renewal.
DVLA are aware that these websites exist.
Google are aware that these websites exist.
Even MSE are aware that they exist.
But still they exist.
And still they catch out the unwary or in-a-hurry purchaser.
If our own government are aware of these companies but still allow them to advertise and trade, why do you think banks should "track complaints better"?
I agree that if a financial institution think a purchase is dodgy, they should put a stop on it.
But really...whose money is it?
It's not the banks. Nor DVLA or the government. Or MSE.

People are buying from websites that have a co.uk address.
But they are based in the Far East.
So any returns of (often shoddy quality) goods need to be to China or wherever.
As you say, the potential buyer needs to do their own checks about who they are buying from.

If everyone worked on the assumption that any website that they have not purchased from before is out to scam, con or rip them off until their research proves otherwise, there would be less threads like this.
And that would be a good thing.
If you cant rely on other people or organisations to safeguard your money, you need to do it yourself.
And my personal view is that is is the buyer's responsibility to safeguard their own money.

I would echo your final sentence.
And add that any potential purchase from Facebook should be treated with extreme caution by the potential buyer.
And that is personal responsibility.

Alan_J

With companies like www.primehealthzone.com and www.platinum-support.com who sell keto products worldwide.  Is it fraud or questionable business practice? Well would say

-Customer orders £38 and gets charged £198( amounts will vary on currency). Thats fraud.

-Didn’t realise signed up to subscription offer, so get ongoing payments taken later. Thats questionable business practices. Should be more obvious rather than tucked away in terms and conditions.

Whatever we call it a scam/online fraud/questionable business practices, better control is needed

How to combat online fraud? Top 4. 

1. Banks/Payment Processors - see high number of complaints from the same company they need to investigate and put them on stop. Its reactive at moment. More preventative work needed. The fraud depts of each bank/payment processor need to share information about high risk companies. In their interests as well to reduce no of calls re unexplained amounts on credit cards. The banks/payment processors are the only ones that have the overview of fraud.
2. Facebook - make it much easier to report online fraud. 
3. Personal responsibility - maybe  a checklist is needed, what to look out for, that is widely publicised.
4. Action Fraud/Citizens advice - with hotlines to facebook, the banks/payment processors, contact the registrars of the domains names of websites in question. Its challenging when the customer in the UK and the supplier in the USA

Pollycat

Alan_J said:

3. Personal responsibility - maybe  a checklist is needed, what to look out for, that is widely publicised.

The majority of people will not read a checklist.
Just as they don't read reviews of companies before rushing into a purchase.
Just as they don't read T&Cs.