How to validate an inherent fault

KathT70

Please can someone tell me how to get an independent expert to confirm a Mac Book Pro 2018 (which is in pristine condition) has an inherent fault? John Lewis will not accept liability to repair a key board and track pad that no longer works because it is just over 2 years old.

Sandtree

You simply need to get an engineer to write a report stating in their expert opinion what the cause of the failure is and assuming its not accidental damage, water ingress etc, if it is reasonable for such a failure to have occurred after 2 years given the nature of the item.  Ideally the report should also confirm the likely cost of repairs and if its economical to repair.

KathT70

Thanks, how do I find an engineer that will be accepted as legitimate by JL please?

Al_Ross

Please read my recent saga with John Lewis,they do not like having to  pay out for this.

https://forums.moneysavingexpert.com/discussion/6264123/john-lewis-refused-to-cover-cost-of-inherent-fault-engineers-report/p1

TadleyBaggie

Apple have a service program for 2016-2018 MBP keyboard issues. They should replace for free if you go direct to them:

https://support.apple.com/en-gb/keyboard-service-program-for-mac-notebooks

KathT70

Never used a forum of any type before but this has been really useful. Thank you so so much .

neilmcl

KathT70 said:

Thanks, how do I find an engineer that will be accepted as legitimate by JL please?

You could always take it to an Apple store.

Sandtree

neilmcl said:

KathT70 said:

Thanks, how do I find an engineer that will be accepted as legitimate by JL please?

You could always take it to an Apple store.

Do they give written reports?

neilmcl

Sandtree said:

neilmcl said:

KathT70 said:

Thanks, how do I find an engineer that will be accepted as legitimate by JL please?

You could always take it to an Apple store.

Do they give written reports?

I'm sure they'll give a written fault report if requested.

sheramber

If you go a Genius bar- appointment needed-  they will investigate and may change it for you free of charge.
if not, other on here have advised they have got a written report. 

m0bov

Its a court that will decide ultimately, so, get a Mac authorized repairer to confirm, send it to JL. If no luck, LBA and then Moneyclaim.