Praise: Joseph Joseph

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Almost 3 years ago I bought a Joseph Joseph Totem Bin.  It wasn't cheap, even on offer it was £120 but as it was the perfect solution for my kitchen I bought it. 
Last month I pressed the button on the lid and it flew off, the plastic mechanism had cracked.  A quick google revealed this seemed to be a common problem with the bin so I contacted JJ to ask for a replacement lid.  The lid was unfortunately out of stock and they didn't make the original bin I purchased, so with many apologies they sent me a brand new, 60 litre Totem Max bin which was totally unexpected.

Great customer service!

Comments

  • knightstyle
    knightstyle Posts: 7,006 Forumite
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    WE had similar when a clip on a folding cheese grater failed, new grater supplied straight away!
  • pulliptears
    pulliptears Posts: 14,575 Forumite
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    WE had similar when a clip on a folding cheese grater failed, new grater supplied straight away!
    Certainly a brand I'll buy again with that level of service.  They are a bit more expensive but you certainly get what you pay for.
  • Murphybear
    Murphybear Posts: 7,309 Forumite
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    I agree, they are good but expensive.

    Our local TKMaxx sells a lot of JJ items much cheaper.
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