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Praise: Joseph Joseph
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pulliptears
Posts: 14,583 Forumite
Almost 3 years ago I bought a Joseph Joseph Totem Bin. It wasn't cheap, even on offer it was £120 but as it was the perfect solution for my kitchen I bought it.
Last month I pressed the button on the lid and it flew off, the plastic mechanism had cracked. A quick google revealed this seemed to be a common problem with the bin so I contacted JJ to ask for a replacement lid. The lid was unfortunately out of stock and they didn't make the original bin I purchased, so with many apologies they sent me a brand new, 60 litre Totem Max bin which was totally unexpected.
Great customer service!
Last month I pressed the button on the lid and it flew off, the plastic mechanism had cracked. A quick google revealed this seemed to be a common problem with the bin so I contacted JJ to ask for a replacement lid. The lid was unfortunately out of stock and they didn't make the original bin I purchased, so with many apologies they sent me a brand new, 60 litre Totem Max bin which was totally unexpected.
Great customer service!
3
Comments
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WE had similar when a clip on a folding cheese grater failed, new grater supplied straight away!1
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Certainly a brand I'll buy again with that level of service. They are a bit more expensive but you certainly get what you pay for.knightstyle said:WE had similar when a clip on a folding cheese grater failed, new grater supplied straight away!0 -
I agree, they are good but expensive.
Our local TKMaxx sells a lot of JJ items much cheaper.0
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