Right to a refund on credit card 10 May 2021 at 12:40PM in Praise, vent & warnings 5 replies 251 views

Dietcokefiend

I'm trying to find out if I can get a refund on a physical gift card I bought online. The retailer were super slow to dispatch a gift card to me and so I bought something else for my sister. It's only £30 but I now have a pointless Pandora gift card. 

I contacted them saying they were slow, please can I return it but they said no as gift cards are excluded under terms and conditions.

However I thought the old distance selling regulations had said gift cards were covered so not sure if the Customer Contract Regulations have the same meaning as it's not clear.
This isnt' a digital voucher, it's a physical card with a gift bag. I've not used it, or even opened it! 
Happy to be wrong but just seems silly that this is excluded.

Dietcokefiend

Oh why did i write credit card in the title I clearly meant gift card /sigh.

New user error - can I edit the title somehow or feel free  if a mod is watching!

JJ_Egan

Post is a praise a vent or a warning ??

Or should really be in Consumer Rights section .

theonlywayisup

Might be wise to take a Diet Coke break and re post in the Consumer Rights with the title you want.  AFAIK you can't edit the title of a post (happy to be corrected).

p00hsticks

theonlywayisup said:

Might be wise to take a Diet Coke break and re post in the Consumer Rights with the title you want.  AFAIK you can't edit the title of a post (happy to be corrected).

Yes you can - if you go in to edit the first post it allows you to change the title as well as the text

Dietcokefiend

 Apologies for wrong title in wrong place. No idea how I did that and cant edit yet /sigh will create else where and hope i can delete this in a few days. Thanks for help