Right to a refund on credit card

I'm trying to find out if I can get a refund on a physical gift card I bought online. The retailer were super slow to dispatch a gift card to me and so I bought something else for my sister. It's only £30 but I now have a pointless Pandora gift card. 

I contacted them saying they were slow, please can I return it but they said no as gift cards are excluded under terms and conditions.

However I thought the old distance selling regulations had said gift cards were covered so not sure if the Customer Contract Regulations have the same meaning as it's not clear.
This isnt' a digital voucher, it's a physical card with a gift bag. I've not used it, or even opened it! 
Happy to be wrong but just seems silly that this is excluded.


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