Deleted email folder will not empty

Sarahsaver

Hi there, we have a nice new pc with windows mail, just the last couple of days it has not let me empty the deleted items folder. Help! :eek:
Please can someone tell me how to fix this?
Thanks;)

Red_Rose_Exile

First,open your deleted folder and making sure that all the mail is marked as read, then try emptying the folder.

then
Click on another folder other than the Deleted Items folder.
Right click Deleted Items folder or click Edit at top.
Click Empty 'Deleted Items' folder.
Repeat until the messages are all gone.

If that doesn't work, try running this program a couple of times, by repairing database

Sencerd

I know this doesn't solve your problem, but you REALLY shouldn't be using windows mail, it's a very unstable and problematic piece of software, MS didn't want to make it too good because then you wouldn't need to buy outlook

I would suggest you switch to Mozilla Thunderbird, it's stable, feature rich yet easy to use and best of all, 100% FREE.

Sarahsaver

It still won't empty


Do you think a virus would do that?

Red_Rose_Exile

No, it is a known issue in vista, but are you by any chance using Norton?

Sarahsaver

Mc Afee, for some reason, although I thought hubby had put norton on, don't see Norton anywhere, is there a prob. with Norton?

Red_Rose_Exile

Well several Vista users have reported that replacing Norton had actually solved their problem. looks like we'll have to take another tack

Try downloading and running this fix
Although it is for the outbox, apparently it appears to work for all other folders too

Sarahsaver

Done the download, still no joy. Next is TIOATIOA...turn it off and turn it on again;)

terrierlady

we had this too with vista, the fix does fix it download from the microsoft site.:T