Morrisons, 1st Time Click and Collect - Not happy :(

GSDMum

I've had a full year of Tesco deliveries, and never had a problem with substitutions. Not so with my first experience with Morrisons Click and Collect. I know the amount of aggrieved money is only £1.50, but this is a principle thing! 

The Click and Collect shopping basket came to £106.20, and I authorised payment via my RBS CC. I noticed before I picked up the shopping, my RBS app showed a Morrisons amount of £106.20 pending. I picked up the shopping yesterday morning, and when I got home I discovered there were substitutions. Didn't think much about the substitutions, they were more or less what I wanted.

When I checked out the RBS app, the £106.29 has been pending all day.... I checked the app an hour or so ago, and discovered the amount has now changed to £107.70 and it's no longer pending.

It's a horrible feeling to have a company dibbing into my credit card account, changing what I'd authorised to pay. Think the substitutions were for an offer of 3 tins of Heinz baked beans for £1. That offer had sold out, and the pack of three tins of beans replaced with individual tins of beans.

Am I being unreasonable and petty about this? 

KxMx

It's allowed under their T&C's which by placing an order you would have agreed to, but given places like Asda and Tesco price match substitutes no I don't think you are being petty. 

sarah1972

Its fine and allowed and in the t&c's. 

You either give back the subs for a refund or accept them and the price. 

Sainsburys, Ocado, Waitrose and Morrisons charge you whatever the price of the subs are whereas Asda & Tesco price match them.

Its no different than authorising your card and then buying a weighed item so the final amount can change.

GSDMum

Thanks @KxMx and @sarah1972 for replying. Knew that their policy would be woven into T&Cs. Can't help thinking it's rather short sighted of them. Think I'll be sticking to Tesco or Asda in future.

Because I'm on a frugal kick for the next few months, I did a price comparison of a dozen or so regular items (as best I could) between the shops. Morrisons didn't far so well. It was their fishmonger department that tipped my decision. Morrisons had their chance.....
 

Tesco Morrisons Asda Cheapest Anchor Salted Butter £1.70 £1.85 £1.70 £1.70 Own Brand Salted Butter £1.48 £1.49 £1.48 £1.48 Nescafe Decaf 200g £5.00 £5.85 £4.50 £4.50 Pg Tips 240 Pyramid Teabags £3.48 £4.50 £3.48 £3.48 Alisons Very Strong Flour 1.5kg £2.00 £1.70 £2.00 £1.70 Own Brand Plain Flour 1.5kg £0.60 £0.49 £0.45 £0.45 Dove Farm Spelt Flour 1kg £3.00 £2.50 £2.50 £2.50 Whole Milk 4 Pints £1.09 £1.09 £1.09 £1.09 12 Large Free Range Eggs £2.05 £1.75 £1.81 £1.75 Baked Beans Heinz 200g £0.70 £0.65 £0.65 £0.65 Own Brand Large Chicken £3.50 £3.55 £3.75 £3.50 Chappie Dog Food 412g £0.80 £0.80 £0.75 £0.75 Bournville Cocoa 250g £3.00 £3.00 £2.50 £2.50 Own Brand Back Bacon 250g £1.25 £2.00 £1.49 £1.25 £29.65 £31.22 £28.15 £27.30 Difference/Saving £2.35 £3.92 £0.85

maisie_cat

Did the member of staff point the substitutions out to you? They always do to me, and you then have a choice. All supermarket c&c works the same, the bill isn't final until you have collected & accepted. 

GSDMum

maisie_cat said:

Did the member of staff point the substitutions out to you? They always do to me, and you then have a choice. All supermarket c&c works the same, the bill isn't final until you have collected & accepted. 

Yes she did. What threw me was that there wasn't a paper receipt, I was expecting a similar procedure to Tesco which provides a clear hard copy on what's been substituted and what's been charged. I wasn't expecting it all to be digital. My mistake 

Pollycat

GSDMum said:

Thanks @KxMx and @sarah1972 for replying. Knew that their policy would be woven into T&Cs. Can't help thinking it's rather short sighted of them. Think I'll be sticking to Tesco or Asda in future.

Because I'm on a frugal kick for the next few months, I did a price comparison of a dozen or so regular items (as best I could) between the shops. Morrisons didn't far so well. It was their fishmonger department that tipped my decision. Morrisons had their chance.....
 

Tesco Morrisons Asda Cheapest Anchor Salted Butter £1.70 £1.85 £1.70 £1.70 Own Brand Salted Butter £1.48 £1.49 £1.48 £1.48 Nescafe Decaf 200g £5.00 £5.85 £4.50 £4.50 Pg Tips 240 Pyramid Teabags £3.48 £4.50 £3.48 £3.48 Alisons Very Strong Flour 1.5kg £2.00 £1.70 £2.00 £1.70 Own Brand Plain Flour 1.5kg £0.60 £0.49 £0.45 £0.45 Dove Farm Spelt Flour 1kg £3.00 £2.50 £2.50 £2.50 Whole Milk 4 Pints £1.09 £1.09 £1.09 £1.09 12 Large Free Range Eggs £2.05 £1.75 £1.81 £1.75 Baked Beans Heinz 200g £0.70 £0.65 £0.65 £0.65 Own Brand Large Chicken £3.50 £3.55 £3.75 £3.50 Chappie Dog Food 412g £0.80 £0.80 £0.75 £0.75 Bournville Cocoa 250g £3.00 £3.00 £2.50 £2.50 Own Brand Back Bacon 250g £1.25 £2.00 £1.49 £1.25 £29.65 £31.22 £28.15 £27.30 Difference/Saving £2.35 £3.92 £0.85

Off topic I know but you did say you were on a frugal kick...

...why are you buying 200g baked beans when a 400g tin is not much more expensive?

Stuff like beans keep well in the fridge. If I'm going to use them in a couple of days, I'd leave them in the tin with a plastic cap on. If for longer, I'd put in a plastic container.

You can even freeze beans.

I freeze mushy peas as the OH doesn't like them and I can't eat a full 300g tin.

GSDMum

Pollycat said:

Off topic I know but you did say you were on a frugal kick...

...why are you buying 200g baked beans when a 400g tin is not much more expensive?

Stuff like beans keep well in the fridge. If I'm going to use them in a couple of days, I'd leave them in the tin with a plastic cap on. If for longer, I'd put in a plastic container.

You can even freeze beans.

I freeze mushy peas as the OH doesn't like them and I can't eat a full 300g tin.

Take your point @Pollycat, I don't normally buy beans. But beans on toast can be a good budget meal so I'm adding them into menus. Space in my smallish fridge is tight, buying small tins and storing them in the cupboard helps. Another reason, smaller tins help with portion control..... I've a habit of piling up our plates 

sarah1972

GSDMum said:

Thanks @KxMx and @sarah1972 for replying. Knew that their policy would be woven into T&Cs. Can't help thinking it's rather short sighted of them. Think I'll be sticking to Tesco or Asda in future.

Because I'm on a frugal kick for the next few months, I did a price comparison of a dozen or so regular items (as best I could) between the shops. Morrisons didn't far so well. It was their fishmonger department that tipped my decision. Morrisons had their chance.....
 

Tesco Morrisons Asda Cheapest Anchor Salted Butter £1.70 £1.85 £1.70 £1.70 Own Brand Salted Butter £1.48 £1.49 £1.48 £1.48 Nescafe Decaf 200g £5.00 £5.85 £4.50 £4.50 Pg Tips 240 Pyramid Teabags £3.48 £4.50 £3.48 £3.48 Alisons Very Strong Flour 1.5kg £2.00 £1.70 £2.00 £1.70 Own Brand Plain Flour 1.5kg £0.60 £0.49 £0.45 £0.45 Dove Farm Spelt Flour 1kg £3.00 £2.50 £2.50 £2.50 Whole Milk 4 Pints £1.09 £1.09 £1.09 £1.09 12 Large Free Range Eggs £2.05 £1.75 £1.81 £1.75 Baked Beans Heinz 200g £0.70 £0.65 £0.65 £0.65 Own Brand Large Chicken £3.50 £3.55 £3.75 £3.50 Chappie Dog Food 412g £0.80 £0.80 £0.75 £0.75 Bournville Cocoa 250g £3.00 £3.00 £2.50 £2.50 Own Brand Back Bacon 250g £1.25 £2.00 £1.49 £1.25 £29.65 £31.22 £28.15 £27.30 Difference/Saving £2.35 £3.92 £0.85

Asda butter is £1.45 not £1.48 https://groceries.asda.com/product/block-butter/asda-smart-price-salted-butter/400983 Same at Morrisons https://groceries.store.morrisons.com/products/104328465/details

Why are you buying Allinsons flour and not shops brand? I pay 60p for 1.5kg of Asda bread flour. Same with T Bags and cocoa 

maisie_cat

I know it's slightly off topic, but I didn't realise that instant coffee is more expensive that buying beans. A kilo of beans is circa £6 in Lidl and makes 140 cups. A 200g jar of coffee makes 100 cups on average. I haven't used instant coffee in 35 years, but always thought of using real coffee as a luxury because it was a no compromise no matter how poor we get thing.

GSDMum

sarah1972 said:

Asda butter is £1.45 not £1.48 https://groceries.asda.com/product/block-butter/asda-smart-price-salted-butter/400983 Same at Morrisons https://groceries.store.morrisons.com/products/104328465/details

Why are you buying Allinsons flour and not shops brand? I pay 60p for 1.5kg of Asda bread flour. Same with T Bags and cocoa 

The butter was either my typo or maybe it's gone down since last Wed/Thursday when I compared - that's got to be good news. 
Allinson's Very Strong Bread Flour is the highest protein content I can find at 14%. I make my own sourdough bread, 1.5 kg bag lasts me about 2 weeks (3-4 days between bakes). https://www.allinsonflour.co.uk/products/very-strong-white BTW I'm in competition with my brother on who can make the most spectacular sourdough loaf!

 I did by Morrisons strong bread flour £1 for 1.5kg, that will get used on pizza bases and Yorkshire pud batter.

Tesco do a VERY strong bread flour, theirs is £1.45 for a one kg bag so it's the same price really, the protein is a little less at 13.6%, nothing in it.