Asked for 'Collect on Delivery Payment' for online item I bought - is this a scam?
Got a note through my door from UPS to say my parcel has a Collect on Delivery payment due of £99.32.
Emailed this to Urbanara:
My delivery has arrived with UPS but I am not able to receive the item until I pay a 'Collect On Delivery Payment' of £99.32.
This was not stated in the terms and conditions and is unacceptable.
If this payment needs to be paid I wish for my item to be returned and receive a full refund for the item.
Almost immediately got the following response:
Thank you for your email.
Unfortunately as in this instance, some orders have been afflicted with additional fees.
I am pleased to say however, that we have been authorised to re-fund all customs duties. Should you still be interested in receiving the goods, we kindly ask that you pay the fee.
The fee can then be re-funded, preferably through PayPal. For this we need the UPS receipt for your payment and your PayPal email address or your bank details, if you do not use PayPal. This is a temporary measure, which should no longer apply to future orders. Please note that re-funds may take several days to process.
Please accept our sincerest apologies for the inconveniences this will no doubt cause you.
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