Majorca Holiday and credit card chargeback

meishka

Please don't infer I am using Covid to break any terms and conditions, I have refunded or moved all guests since the pandemic started. I thought I had to by law but seems I didn't really and have lost my business and a years earnings in the process. So was just wondering what the actual law is, it seems to change all the time re refunds

[Deleted User]

meishka said:

So was just wondering what the actual law is, it seems to change all the time re refunds

The law re refunds is the same as it always was.

If you want offer a more generous refund policy, you can do that, but not less than the law allows.

eskbanker

meishka said:
Only we have property in Spain, I have moved guests over twice now from last year. Spain will open up to UK apparentny from 1 June but the FCO may still say non essential travel? But I am within my rights to not refund?

meishka said:

Please don't infer I am using Covid to break any terms and conditions, I have refunded or moved all guests since the pandemic started. I thought I had to by law but seems I didn't really and have lost my business and a years earnings in the process. So was just wondering what the actual law is, it seems to change all the time re refunds

When you enter into rental agreements with your customers, under which jurisdiction are these constituted?

Thrugelmir

meishka said:

I thought I had to by law but seems I didn't really and have lost my business and a years earnings in the process. 

Building a reputation. obtaining repeat business and being recommended can take a very long time. Takes minutes for it all to be destroyed. Customers can be very unforgiving. 

meishka

eskbanker said:

meishka said:
Only we have property in Spain, I have moved guests over twice now from last year. Spain will open up to UK apparentny from 1 June but the FCO may still say non essential travel? But I am within my rights to not refund?

meishka said:

Please don't infer I am using Covid to break any terms and conditions, I have refunded or moved all guests since the pandemic started. I thought I had to by law but seems I didn't really and have lost my business and a years earnings in the process. So was just wondering what the actual law is, it seems to change all the time re refunds

When you enter into rental agreements with your customers, under which jurisdiction are these constituted?

I am based in the UK , properties are in Spain, I am also an agent renting other owners properties. The contract is is English and states

18. Jurisdiction This contract is subject to and shall be constructed in accordance with the laws of England and shall be subject to the jurisdiction of the English Courts.

I also issue contracts in French which does not state that! Sorry to hi jack this thread, I should have started one on my own.............

meishka

Thrugelmir said:

meishka said:

I thought I had to by law but seems I didn't really and have lost my business and a years earnings in the process. 

Building a reputation. obtaining repeat business and being recommended can take a very long time. Takes minutes for it all to be destroyed. Customers can be very unforgiving. 

Yes, I had been in business for 21 years

CKhalvashi

meishka said:

Please don't infer I am using Covid to break any terms and conditions, I have refunded or moved all guests since the pandemic started. I thought I had to by law but seems I didn't really and have lost my business and a years earnings in the process. So was just wondering what the actual law is, it seems to change all the time re refunds

That was not my intention at all, I was simply highlighting that whatever the terms and conditions state is what stands, on the condition that this is more than the legal minimum.

Package travel has different regulations to accommodation (or flight) only travel.

Thrugelmir said:

meishka said:

I thought I had to by law but seems I didn't really and have lost my business and a years earnings in the process. 

Building a reputation. obtaining repeat business and being recommended can take a very long time. Takes minutes for it all to be destroyed. Customers can be very unforgiving. 

Completely agree, which is why in limited cases at the moment we are doing more than the rights given in the contract to keep anyone unhappy quiet. This is not a long term policy, but we deem it essential to us for now.